Russell Nanney Email and Phone Number

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Focused on building the Voice of the Customer program at Eventbrite. Working to amplify event creator & consumer feedback and improve collaboration between teams to deliver the highest quality products & features to our customers.Responsibilities & projects include (but not limited to):-Launched & maintained feedback program between customer & product teams-Launched & maintained library of all available sources of event creator & consumer data/feedback to increase data access & aid in product decisions-Launched quarterly insights report to analyze & deliver insights on event creators & attendees to inform product decisions & roadmap-Maintain dashboards of support contacts & customer feedback*Role eliminated as part of a company wide headcount reduction in August 2024*

On the newly formed Strategic Customer Success team, we focus on supporting Eventbrite's large creator base at key lifecycle moments to help ensure their success on the platform. While many customer success teams operate on a more reactive basis, our team is focused on proactively getting in touch with event creators to anticipate and get in front of problems before they have a chance to occur. Responsibilities include:-Extensive account research to anticipate creator needs and perform outreach at crucial moments in the account lifecycle-Support event creators via email, phone, and video calls to provide training on the Eventbrite platform-Assist with designing & building team wide outreach campaigns on a variety of topics-Work cross-functionally to support new GTM initiatives -Serve as an internal resource to both customer facing & product facing team members as a product specialist/expert

Eventbrite is a global platform for live experiences that allows anyone to create, share, find and attend events that fuel their passions and enrich their lives. From music festivals, marathons, conferences, community rallies, and fundraisers, to gaming competitions and air guitar contests. Our mission is to bring the world together through live experiences. Eventbrite powered 3.9M events in 2018, across 795,000 event creators, in 170 different countries. Job responsibilities include: -Provide operational and technical support to high value event creators-Act as product specialist resource to accounts, to help optimize the Eventbrite platform for their specific needs. -Guide accounts through initial onboarding & training on the Eventbrite Platform-Drive product adoption to increase account value and increase ticket sales-Assist accounts with platform configuration and setup -Source & identify cross/upsell opportunities -Manage book of business of $3M+, ensuring customer satisfaction to aid in renewals

TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of B2B technology verticals, the company helps buyers improve their businesses and vendors find more of their customers. TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies for 2014-2016.My responsibilities as the Senior Technology Advisor & Inbound Account Manager included:-Act as team lead for the inside sales team-Act as the account manager / client success manager for all active inbound accounts & clients-Ensure client success and satisfaction with our services, to retain clients and increase their spend and upsell/cross-sell on other TA program offerings.-Serve as point-person for team best practices, SOP, and strategy initiatives-Serve as active participant in recruitment, interviewing, hiring, and onboarding. -Own and manage sales training duties such as mock calls, shadowing, and category knowledge-Led process to research, vet, and implement a new VOIP (RingCentral) for the inside sales team-Contributed to the TechnologyAdvice Blog (see attached media)-Developed training program for a new U.S. based call center, and helped to lead training for agents on site.-Maintain a sales pipeline of internal/organically generated leads-Work with technology buyers to identify needs, research options available in the marketplace, and advise on the best software option for their organization.Achievements:-Identified as an emerging leader in the company, and selected to undergo an 8 session leadership academy taught by Kayla Barrett from Organization Impact.

TechnologyAdvice is dedicated to educating, advising, and connecting buyers and sellers of business technology. As a trusted resource in a variety of B2B technology verticals, the company helps buyers improve their businesses and vendors find more of their customers. TechnologyAdvice is based in Nashville, Tenn., and was named to the Inc. 5000 list of America’s Fastest-Growing Private Companies for 2014-2016.My responsibilities included:-Maintaining a pipeline of organic, inbound leads, utilizing Salesforce-Conducted 70+ dials per day-Advised leads and clients on the best technology solution to create high quality, bottom of the funnel leads-Stayed on top of software industry trends to best advise and consult with clients-Consistently exceeded individual KPI's including Conversion Rate and Average rate per sale-Conduct consultative selling with international and domestic enterprise clients across a variety of B2B technology verticals

The Tennessee Hospitality & Tourism Association (TnHTA) represents the interests of Tennessee’s lodging and dining establishments and the related businesses involved in the hospitality & tourism industry. Currently in its 88th year of operation, the TnHTA is a not-for-profit trade association representing the hospitality industry in Tennessee and its preferred vendor partners. TnHTA is headquartered in Nashville, Tennessee.My responsibilities during my time at TnHTA included:-Development and expansion of social media marketing campaign-Create unique, original, and engaging content for email marketing/newsletter-Assist with the planning of association fundraising and awareness events-Worked with clients/vendors to secure sponsorship/donations-Coordinated event registrations and logistics-Created visual marketing materials for Association events-Planned Young Professional (YP) networking event for association members