Russell Pongho Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Volunteered with Tennis Australia at the Australian Open 2019 which combined my passion for sports and building relationships with my desire to provide exceptional service to stakeholders and patrons, ensuring they had an enjoyable and memorable experience at the Australian Open.

Berlin, Germany

Managed a portfolio of Irish Point of Sale (POS) merchant’s worth over €2.5 million of annual revenue through the onboarding and daily management of their accounts. The experience gained with SumUp broadened my knowledge and experience of working in an international start-up environment during a period of rapid expansion.• Prioritised prospecting and on-boarding a high number of new accounts to ensure the growth of my portfolio was aligned with the business’ expansion strategies and ensuring all short/long-term sales KPIs were exceeded.• Created a follow up plan with all Irish merchants to identify specific issues they faced before providing appropriate solutions to satisfy their requirements and create win-win outcomes which was rolled out across other markets to ensure better higher customer retention.• Worked cross functionally with SumUps internal developers to deliver strategic product integration opportunities consistent with partner plans and objectives.

Melbourne, Victoria, Australia

Employed full time as a Membership Services Representative for the Melbourne Cricket Club whilst completing my Master of Business in order to capitalise on the opportunity to progress my career towards an industry of interest and to further my knowledge on the operation of large-scale sporting facilities, events and the different functions involved.

Melbourne, Victoria, Australia

Managed the relationships between QK and its key partners including Dick Smith Electronics and Optus, which generated approximately $10 million of business annually and ensured high levels of partner and customer retention.• Collaboration with partners, internal departments, and onsite technicians to develop customised solutions for the services provided.• Supported customer retention and contract renewals by liaising with the sales and bookings teams to resolve customer technical concerns and achieve SLAs.

Melbourne, Victoria, Australia

Management of over 200 national and international onsite technicians in the delivery of established service level agreements which was partly achieved through the implementation of a more efficient rostering system that significantly reduced the cost per booking from $12 to $2 within six months.

Melbourne, Victoria, Australia

Planned and organised the operation of four themed games to ensure that attendance KPIs were achieved within constricted time and budgetary constraints. These KPIs were accomplished through the development and maintenance of strong working relationships with local corporate partners.

Ballarat, Victoria, Australia

Responded to inbound inquiries ensuring that all technical issues from our corporate partner (Victoria Police) were resolved within a strict service level agreement.• Communicated with internal and external stakeholder to provide a high level of IT support to resolve advanced technical issues within the Microsoft Office, CRM's & softwares used specifically by Victoria Police either over the phone, through remote access or lodging work orders for any on site assistance.• Accurate maintenance of the internal database containing all client and partner details whilst ensuring privacy was maintained at all times.

Melbourne, Victoria, Australia

Contracted to accurately migrate the organisations database of customer and client details between CRMs whilst ensuring every detail was meticulously migrated and all client privacy was maintained.

Beaufort, Victoria, Australia

Collaborated with clients and other stakeholders to plan and construct scaffolding to comply with safety regulations on construction sites in addition to ensuring that construction remained within strict time and budgetary constraints whilst meeting client expectations.

Ballarat, Victoria, Australia

Interacted with customers face-to-face to provide a high level of customer service and ensuring customer satisfaction as the point of sale.

Master'S Degree

Bachelor'S Degree

Education record