Russell P. work email
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Russell P. personal email
Russell P. is a Cloud & AI. Colleagues describe him as "Got an opportunity to have Russell as a part of our Account team at Google. He always brought a positive can-do attitude and willingness to learn. A pleasure to work with and we wish him all the best on his new role.", "You rarely come across standout talent like Russell. My company had hired SecurityScoreCard and was assigned Russell as our CSM. He hit the ground running! I was impressed by his ability to effortlessly anticipate my team's needs. Russell always seemed to know the answer to questions before my team could even ask. He resolved many of our day-to-day issues with his expertise and communicated with us every step of the way. No matter how busy things got, he made sure everyone left feeling confident in the next steps. Russell earns my highest recommendation!", and "My company is the top NCR partner in the US, In addition to licensing and hardware, we provide Point of Sale Software as a Service to many national and international brand names. As manager of our hosting services, it fell to me to evaluate the capabilities and potential of cloud based services as an expansion of our own service. I had the good fortune to be teamed up with Russell Powers, then with CSG Services. Russell made a great first impression and then went on to engage my entire team by maintaining dependable and substantive communications. He ensured that we had answers to our questions and access to the resources and expertise that we needed to keep our project moving. Over the course of several weeks, I developed a strong sense of confidence in the competence of the teams supporting cloud based services, in this case Amazon Web Services. Russell's professionalism and effectiveness were key to forming my positive impression of the teams supporting AWS. Ultimately, decisions about how and which cloud service we implement will be based on objective criteria such as feature set, cost, and reliability, Russell ensured that all of our subjective assessments were positive."
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Sr. Cloud Solution ArchitectMicrosoft Aug 2022 - Sep 2024Redmond, Washington, Us -
Gcp Technical Account ManagerGoogle Jun 2021 - Sep 2022Mountain View, Ca, Us- Nominated to be a Cloud Support Champion- Volunteered to be a leader of the Washington Black Googler Network- Developing skills in Technical Writing & Product Design- Evolving into a community leader in Tech & Business Workforce Development - Focusing on operational health through SRE - Building new skills around Program Management to be hyper-user-focused for Customer Success -
Senior Enterprise Customer Success ManagerSecurityscorecard Jan 2021 - Jun 2021New York, New York, Us -
Technical Customer Success Manager - Cybersecurity And Data AnalyticsExtrahop Mar 2019 - Dec 2020Seattle, Washington, Us- Mediate between clients and the organization- Handle and resolve customer requests and complaints- Minimize customer churn -
Customer Onboarding ManagerExtrahop Apr 2018 - Mar 2019Seattle, Washington, Us- Leading corporate training remotely- Daily onboarding sessions of all net new accounts to create ExtraHop champions- Project management focused on individual use cases of each account over a 12-week program- Program management with a focus on tracking engagement and reducing churn- Creating training scripts for new training videos- Editing training videos, deploying videos to LMS- Managing LMS for ExtraHop internal and external training- Updating Bundles with custom JavaScript code using ExtraHop Trigger API -
Support EngineerExtrahop Oct 2017 - Apr 2018Seattle, Washington, Us- Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders- Document incident cases, feature requests, and customer questions- Escalate technical cases to the appropriate technical resource- Act as the single point of contact for customer questions and concerns- Provide professional, concise communication with customers- Act as a team player to augment the Remote Data Analysis team duties, including preparation of analysis reports -
Tech Advisor (Volunteer)Key Tech Labs Feb 2016 - Mar 2019Des Moines, Washington, UsK.e.y T.e.c.h Labs is a non-profit that acts as a mobile classroom where children explore hands on education experience in emerging 21st-century technologies. Holding workshops on topics like Augmented Reality and 3d Printing Teaching 120+ young kids in 2016. • Host of Raspberry Pi Build Day in partnership with Hacknation and Google• Participants in the Hack the CD in 2016• Participants in the Seattle University Jones Progress Awards Program• Seattle University Harriet Stephenson Business Plan Competition Finalist• Seattle University Harriet Stephenson Social Innovation Award Winner -
Cloud Consultant - Enterprise Cloud ServicesCapgemini Aug 2016 - Jul 2017Paris, France, Fr• Host of Raspberry Pi Build Day in partnership with Hacknation and Google• Participants in the Hack the CD in 2016• Participants in the Seattle University Jones Progress Awards Program• Seattle University Harriet Stephenson Business Plan Competition Finalist• Seattle University Harriet Stephenson Social Innovation Award Winner -
Microsoft Community Connections | Community ManagerMicrosoft Jul 2015 - Apr 2016Redmond, Washington, Us• Utilized Cloud Computing expertise to educate and support local business organizations, as well as the distribution and reseller ecosystem, to assist in exponentially growing their businesses. -
Microsoft Azure Solutions SpecialistMicrosoft May 2014 - Jul 2015Redmond, Washington, Us• Worked directly with account managers and the sales management team to identify customers that would benefit from the Azure Enterprise licensing agreement.• Evaluated and managed Azure Enterprise contracts for growth opportunities and customer satisfaction. -
Marketing/Media DesignFreelancer-Web Developer Dec 2011 - Dec 2014• Designed and developed web presence for Children in the Park daycare center • Educated daycare center staff on social media marketing.• Increased Children in the Park’s website google ranking to page 1 using a range of SEO techniques.
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Management AssistantEnterprise Rent-A-Car Feb 2012 - Feb 2013St. Louis, Mo, Us• Responsible for assisting in the day-to-day operations of the branch which included: collecting on defaulted accounts, ensuring customers were current with deposits, and tracking daily sales numbers.• Awarded ‘Number One Sales Representative’ for five consecutive months.• Achieved a place in the Top 10 area sales for 12 consecutive months.• Increased customer retention and sales by over 40% by providing excellent customer service. -
Business Development ManagerFinal Scene Production 2008 - 2012Produced and supervised event venues, video productions, and commercial and independent films. Devised operational marketing concepts, implemented business planning and integrated concept of production with business planning to promote business and further growth.
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Additional Experience/InternshipsCollege Work Experience/Internships: Jan 2005 - Jan 2008On-call Baseball Umpire; Northwest Baseball Umpires Association, Seattle, WA (2006 – Present)Assistant Manager; Game Stop, Seattle, WA (2011 – 2012)Northwest Baseball Umpires Association, Seattle, WA: 2006 – Present - On-call baseball umpireLed team of baseball umpires around the state, officiating different leagues and tournaments.Enterprise Rent-a-Car, Seattle, WA: 2008 – Management InternSuccessful Team Leader, building strong relationships with and between co-workers to meet sales goals. Golden Media, NW Seattle, WA: 2005 – 2006 – Marketing InternResearch assistant for company specializing in creating and scheduling television commercials.
Russell P. Skills
Russell P. Education Details
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Seattle UniversityInformation Technology -
Seattle UniversityMinor Entrepreneurship/Entrepreneurial Studies -
Coding DojoC# & Mean Stack
Frequently Asked Questions about Russell P.
What is Russell P.'s role at the current company?
Russell P.'s current role is Cloud & AI.
What is Russell P.'s email address?
Russell P.'s email address is rp****@****gle.com
What schools did Russell P. attend?
Russell P. attended Seattle University, Seattle University, Coding Dojo.
What are some of Russell P.'s interests?
Russell P. has interest in Cloud9, Illustrator, Azure Cloud Services, Adobe Edge Animator, Dreamweaver, Office 365, Sql Server 2014, Windows Server 2012, Education, Science And Technology.
What skills is Russell P. known for?
Russell P. has skills like Leadership, Team Building, E Commerce, Consulting, Social Media, Amazon Web Services, Public Speaking, B2b, Customer Success, Online Marketing, Application Frameworks, Account Management.
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