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Russell Smith Email & Phone Number

Senior Director - Customer Success Revenue Operations at ON24
Location: El Dorado Hills, California, United States 8 work roles 2 schools
1 work email found @on24.com 2 phones found area 877 and 415 LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email r****@on24.com
Direct phone (877) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
ON24
Role
Senior Director - Customer Success Revenue Operations
Location
El Dorado Hills, California, United States
Company size
637 employees

Who is Russell Smith? Overview

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Quick answer

Russell Smith is listed as Senior Director - Customer Success Revenue Operations at ON24, a with 637 employees, based in El Dorado Hills, California, United States. AeroLeads shows a work email signal at on24.com, phone signal with area code 877, 415, and a matched LinkedIn profile for Russell Smith.

Russell Smith previously worked as Senior Director - Customer Success Operations at On24 and Senior Director of Customer Success at On24. Russell Smith holds Master Of Business Administration (Mba), Business Administration And Management, Entrepreneurship from University Of Massachusetts Lowell.

Company email context

Email format at ON24

This section adds company-level context without repeating Russell Smith's masked contact details.

{first}.{last}@on24.com
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AeroLeads found 1 current-domain work email signal for Russell Smith. Compare company email patterns before reaching out.

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Profile bio

About Russell Smith

Hello! I'm Russell Smith, a seasoned Customer Success Operations Senior Director with a proven track record of driving success through insightful analysis and visionary leadership.My passion lies in leveraging data-driven strategies to understand customer behavior and preferences, empowering organizations to tailor their offerings and experiences to meet evolving needs.As a dynamic leader, I thrive on building high-performing teams and fostering a culture of collaboration and innovation. I believe in empowering individuals to reach their full potential while collectively driving towards shared goals.With years of experience in the industry, I have honed my skills in identifying and capitalizing on customer trends, ensuring that my teams are always one step ahead in delivering exceptional value and service.Let's connect and explore how we can drive customer success together!

Listed skills include Saas, Account Management, Management, Project Management, and 39 others.

Current workplace

Russell Smith's current company

Company context helps verify the profile and gives searchers a useful next step.

ON24
On24
Senior Director - Customer Success Revenue Operations
El Dorado Hills, CA, US
Website
on24.com
Employees
637
AeroLeads page
Company profile
View company profile Email format
8 roles

Russell Smith work experience

A career timeline built from the work history available for this profile.

Senior Director - Customer Success Revenue Operations

On24

El Dorado Hills, Ca, Us

Senior Director - Customer Success Operations

Current
On24

San Francisco, Ca, Us

Spearheading strategic initiatives to enhance customer satisfaction and retention rates.Utilizing analytics to identify trends and customer risk to proactively address customer needs.Established KPIs and metrics to measure success and drive continuous improvement.Implemented data-driven processes to optimize customer lifecycle management.Directing cross-functional teams to streamline customer success operations, resulting in improved efficiency.Orchestrated training programs to empower teams in delivering exceptional customer experiences.Championed a culture of customer advocacy and excellence throughout the organization.Fostered strong relationships with key stakeholders to drive customer-centric initiatives.

Jun 2018 - Present

Senior Director Of Customer Success

On24

San Francisco, Ca, Us

Supported a customer success team and ensured they were providing the best customer experience possible.Developed and implemented data-driven strategies that improved customer retention rates to lowest ever within the segment.Utilized data analytics to create new trend views to increase customer loyalty, retention, and reduce churn.Collaborated with stakeholders to define KPIs and metrics, measuring and optimizing success metrics.Empowered teams through targeted training, elevating customer experience standards.

Jan 2015 - Jun 2018

Customer Success Regional Director

On24

San Francisco, Ca, Us

Jul 2014 - Jan 2015

Account Director - Client Services

On24

San Francisco, Ca, Us

May 2012 - Jul 2014

Senior Technical Account Manager

On24

San Francisco, Ca, Us

Feb 2012 - Jul 2012

Technical Account Manager

On24

San Francisco, Ca, Us

Nov 2007 - Feb 2012

Client Services Support Specialist

On24

San Francisco, Ca, Us

Jul 2007 - Nov 2007
Team & coworkers

Colleagues at ON24

Other employees you can reach at on24.com. View company contacts for 637 employees →

SL Stephanie Lomanto Stephanie Lomanto Colleague at On24Clarkston, Georgia, United States View → DS David Stamper David Stamper Colleague at On24Charlotte, North Carolina, United States View → AP Alberto Perez Alberto Perez Colleague at On24Greater Madrid Metropolitan Area, Spain View → CA Cherie Ansari Cherie Ansari Colleague at On24San Francisco Bay Area, United States View → LD Lukas Diehm Lukas Diehm Colleague at On24Charlotte, North Carolina, United States View → DC Daniel Crow Daniel Crow Colleague at On24Charlotte, North Carolina, United States View → KW Kieran W. Kieran W. Colleague at On24London, England, United Kingdom View → JP Jerome P. Jerome P. Colleague at On24Petaluma, California, United States View → MB Marina Belova Marina Belova Colleague at On24Dublin, California, United States View → JG Jonathan Gil Jonathan Gil Colleague at On24Cali, Valle Del Cauca, Colombia View →
2 education records

Russell Smith education

Master Of Business Administration (Mba), Business Administration And Management, Entrepreneurship

University Of Massachusetts Lowell

Bachelor Of Science, Information Technology

Golden Gate University
FAQ

Frequently asked questions about Russell Smith

Quick answers generated from the profile data available on this page.

What company does Russell Smith work for?

Russell Smith works for ON24.

What is Russell Smith's role at ON24?

Russell Smith is listed as Senior Director - Customer Success Revenue Operations at ON24.

What is Russell Smith's email address?

AeroLeads has found 1 work email signal at @on24.com for Russell Smith at ON24.

What is Russell Smith's phone number?

AeroLeads has found 2 phone signal(s) with area code 877, 415 for Russell Smith at ON24.

Where is Russell Smith based?

Russell Smith is based in El Dorado Hills, California, United States while working with ON24.

What companies has Russell Smith worked for?

Russell Smith has worked for On24.

Who are Russell Smith's colleagues at ON24?

Russell Smith's colleagues at ON24 include Stephanie Lomanto, David Stamper, Alberto Perez, Cherie Ansari, and Lukas Diehm.

How can I contact Russell Smith?

You can use AeroLeads to view verified contact signals for Russell Smith at ON24, including work email, phone, and LinkedIn data when available.

What schools did Russell Smith attend?

Russell Smith holds Master Of Business Administration (Mba), Business Administration And Management, Entrepreneurship from University Of Massachusetts Lowell.

What skills is Russell Smith known for?

Russell Smith is listed with skills including Saas, Account Management, Management, Project Management, Process Improvement, Strategic Partnerships, New Business Development, and Lead Generation.

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