Currently serving as the marketing and events coordinator for 416 Wabash. Nestled in the heart of downtown Indianapolis, 416 Wabash offers 6000+ sq. feet and 2 floors of event space. Featuring 3 fully stocked bars, we offer a state of the art sound and lighting system, and a brand new 13x7 LED wall perfect for your corporate events. 416 Wabash caters to YOUR specific event with our "never say no" outlook. 416 specializes in events such as weddings and receptions, concerts, themed entertainment events, holiday celebrations, birthday/anniversary parties, and corporate events. Visit our website to check our facility and learn how to book your event! (www.416wabash.com)

• Transitioned to Pioneer region to take on Insurance Verification Representative Role• Verified patient primary/secondary/tertiary insurance coverage for procedure through Zirmed, Availity, or phone call directly with payer• Obtained documentation on whether pre authorization was required for patient surgery through payer pre authorization lists or direct phone calls to payer for verification• Completed financial orientation calls/letters to patient in regards to patient responsibility of upcoming procedures• Worked accounts in a timely manner so that patient had optimal notice on insurance coverage and patient responsibility• Gathered patient payment information for payments prior to date of service• Worked with patients in setting up pre-service payment plans that met all requirements of facility prior to patient’s date of service• Responsible for fielding and answering patient questions in regards to what their insurance contract covers, including deductibles, co pays, co insurance and out of pocket maximums• Professionally corresponded with facility administration in regards to any insurance issues and coverage that may have needed to be reverified before patient’s date of service – correcting everything before patient arrived.

• Responsible for ensuring proper documentation had been uploaded and correct patient responsibility is reflecting on patient account• Reviewed patient accounts to ensure accuracy (coding, billing, and payment processing) and updating (demographics including insurance, address, phone number)• Reviewed accounts to determine frequency of payments and ensured account has followed the proper channels through the collection process• Responsible for adding/removing patient accounts from MNET, TSI, and PCB collection portals• Established working relationship with team at MNET to help with collaboration on upgrading collection portal for both SCA and MNET to establish a more efficient means of ensuring patient account accuracy• Responsible for final review of account before account is approved for write off to bad debt • Sent out monthly emails to facility administrators for review and approval of accounts being recommended for bad debt write off • Once final approval was received from facility, responsible for writing off account balance in patient accounting system and including detailed notes of actions take• Ensured monthly bad debt write-offs were reported accordingly on Bad Debt Tracker• Created document that included detailed instructions on multiple functions of self pay role • Assisted with training teammates in transition from Shoretel to Mitel phone system• Consistently achieved defined metrics, reaching Gold and Platinum during QA

• Direct phone interaction with patients regarding post-surgery accounts for over 100 ambulatory surgery centers• Navigated multiple patient accounting systems including HST, SIS, Vision, and Advantix• Reviewed patient accounts to ensure accuracy (coding, billing, and payment processing) and updating ( demographics including insurance, address, phone number)• Inbound/Outbound calls from patients to provide a one call resolution to all inquiries whenever possible (ex: patient education on their explanation of benefits or requesting documentation for records)• Assist with escalated calls when needed • Submit refunds when a patient overpaid or an adjustment if the balance was incorrect after verifying the payor contract and comparing the EOB • Document the details of the patient call, what the issue had been, and the steps being taken for resolution on the account to ensure clarity for future representatives • Take and process payments through payment processing software ZIRMED/Waystar/EPAY• Set up payment plans for patient in Zirmed/Waystar/EPAY for automatic monthly withdrawals towards account balance• Establish working relationships with key partners throughout the Indianapolis CBO to ensure patient accounts followed the correct workflow and patient accounts were resolved • Consistently achieved defined metrics, such as log-in time, release time, daily production and quality of call

• Navigating and purchasing materials through the SSP portal• Creating Purchase Orders for suppliers when ordering materials• Direct interaction with sites like Unisyn and Wetsco regarding shipping, repair, payment, and return of probes to AMB after repair process• Responsible for payment to repair sites on probes that have been repaired and returned• A key person in the keeping, organization and inventory of the multi-vendor shelf in suite 400• Possess the ability to place part orders for sales team through the Siebel parts system• Responsible for checking, updating, and return of eligible Siebel parts• Responsible for the scrapping of parts and probes that are unrepairable or unavailable to return• Have established working relationships with members of the PILOT team to share and understand the appropriate responsibilities in the multi-vendor repair process

• Planning of corporate events and travel for 150 employees in six states• Coordination of travel needs including flights, lodging, and itinerary creation• Arrange transportation of event materials and supplies• Direct the set up and tear down of corporate events• Organization and planning of office holiday parties and staff appreciation events• Reconciliation of four executive corporate expense accounts• Design, purchasing, and inventory of promotional event materials • Responsible for the renewal and registration of all professional organization memberships• Member of Young Professionals Group, Philanthropy Committee Co-Chair