Russell Castillo Email & Phone Number

Noble Park, VIC, AU

Docklands, Victoria, Australia

• Utilise Excel to enter, process and clean 250 - 350 customer order data per day, resulting in a 99.9% accuracy rate and identifying the 8% of potential loyalty fraud cases, minimising financial losses.
• Accurately analysed and resolved various payment and order errors. Voiding orders and escalating to our risk team for further investigation if necessary.
• Cultivate warm and personalized customer relationships through effective communication.
• Provide expert product knowledge and solutions to customer enquiries across multiple channels (text, live chat, email, social media, phone).
• Collaborate with a team of 144, connect and manage inventory with our 41 stores within Australia and New Zealand, their managers, vendors, and couriers to deliver seamless customer experiences and resolutions
• Demonstrate strong and efficient problem-solving skills to resolve complex customer issues by utilising multiple systems (SIM, iSAMS, Flash, Givex, SalesForce, AfterPay Hub, BrainTree) and schedule appointments for.

Melbourne, Victoria, Australia

o Achieved outstanding customer service ratings by effectively communicating and assisting customers, leading to increased sales opportunities.o Managed inventory by handling and assisting with incoming deliveries, stock take, and product replenishment.o Created visually appealing and strategically placed product displays to enhance customer experience.o.