Russell Ward Email & Phone Number
@concentrix.co.uk
4 phones found area 863 and 301
LinkedIn matched
Who is Russell Ward? Overview
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Russell Ward is listed as Tier II Technical Support Agent at Concentrix Ltd, a with 414 employees, based in Baltimore City County, Maryland, United States. AeroLeads shows a work email signal at concentrix.co.uk, phone signal with area code 863, 301, and a matched LinkedIn profile for Russell Ward.
Russell Ward previously worked as Tech Support Rep at Concentrix Ltd and Tier II Technical Support Agent at Concentrix. Russell Ward studied at Carroll County Community College.
Email format at Concentrix Ltd
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AeroLeads found 1 current-domain work email signal for Russell Ward. Compare company email patterns before reaching out.
About Russell Ward
I am an enthusiastic help desk and IT professional seeking to support complex organizations with my technical expertise, professionalism, and time management skills. I have a proven track record of exceeding customer expectations and resolving complicated technical issues.Highlighted Skills and Expertise:WCNA Wireshark CertificationPolycom Video EngineerVSX, QDX, Pano, RPISDHCP, DNS, AES, TLS, LDAPGroup Series, HDX, Real Presence Desktop Network CompTIA N10-006 CertificationIEEE 802.x. Windows Desktop/ServerSielbe Server ManagerAD User ManagementPeopleSoft CRM Expertise
Listed skills include Troubleshooting, Polycom Video Conferencing, Wcna Wireshark, Comptia Network+, and 55 others.
Russell Ward's current company
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Russell Ward work experience
A career timeline built from the work history available for this profile.
Tier Ii Technical Support Agent
CurrentInternational remote support for Polycom technologies, utilizing knowledge of networking protocols, advanced software configuration, and device functionality.Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.Performed network troubleshooting using packet captures to determine flow of traffic to and from Polycom endpoints. Used screen share services with the customer to configure base line settings, custom features, install activation keys, and firmware updates. Excelled in asking probing questions and researching, analyzing and rectifying problems.Resolved escalated tickets requiring advanced technical knowledge by applying critical thinking to unorthodox situations while maintaining a high level of customer service.Regularly surpassed call-handling goals, closing an average of 30 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 15 minutes -- well below 25-minute goal.Provided onsite support for executive level meetings for the World Bank in Washington, DC.
Help Desk Technician
Managed and supported help desk tickets for AD, Windows, Mac OS X and software installs.Received "outstanding" ratings on performance reviews each quarter, with specific concentration in customer service and technical problem-solving.
Help Desk Technician
Phone support agent for iBook, Powerbook, MacBook Pro and Apple Wireless router. Partnered with Tier II and Tier III help desk peers based in the US to resolve complex problems that required escalation
Colleagues at Concentrix Ltd
Other employees you can reach at concentrix.co.uk. View company contacts for 414 employees →
Linda Shaw
Colleague at Concentrix LtdHarrison Township, Michigan, United States
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Breawna Granholm
Colleague at Concentrix LtdBelleville, Ontario, Canada
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Matthew Hutton
Colleague at Concentrix LtdNew York City Metropolitan Area, United States
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Frederick Periard
Colleague at Concentrix LtdDetroit Metropolitan Area, United States
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Pranav Jha
Colleague at Concentrix LtdJharkhand, India
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Kenneth Kigundu
Colleague at Concentrix LtdAtlanta Metropolitan Area, United States
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Sudheer Babu.T
Colleague at Concentrix LtdBengaluru, Karnataka, India
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Ming Chin
Colleague at Concentrix LtdNorthern Mindanao, Philippines
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Arnab Chatterjee
Colleague at Concentrix LtdGreater Kolkata Area, India
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Theresa Lunn
Colleague at Concentrix LtdTruro, Nova Scotia, Canada
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Russell Ward education
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Carroll County Community College
Frequently asked questions about Russell Ward
Quick answers generated from the profile data available on this page.
What company does Russell Ward work for?
Russell Ward works for Concentrix Ltd.
What is Russell Ward's role at Concentrix Ltd?
Russell Ward is listed as Tier II Technical Support Agent at Concentrix Ltd.
What is Russell Ward's email address?
AeroLeads has found 1 work email signal at @concentrix.co.uk for Russell Ward at Concentrix Ltd.
What is Russell Ward's phone number?
AeroLeads has found 4 phone signal(s) with area code 863, 301 for Russell Ward at Concentrix Ltd.
Where is Russell Ward based?
Russell Ward is based in Baltimore City County, Maryland, United States while working with Concentrix Ltd.
What companies has Russell Ward worked for?
Russell Ward has worked for Concentrix Ltd, Concentrix, Asr Solutions, Llc, and Aqinc.
Who are Russell Ward's colleagues at Concentrix Ltd?
Russell Ward's colleagues at Concentrix Ltd include Linda Shaw, Breawna Granholm, Matthew Hutton, Frederick Periard, and Pranav Jha.
How can I contact Russell Ward?
You can use AeroLeads to view verified contact signals for Russell Ward at Concentrix Ltd, including work email, phone, and LinkedIn data when available.
What schools did Russell Ward attend?
Russell Ward studied at Carroll County Community College.
What skills is Russell Ward known for?
Russell Ward is listed with skills including Troubleshooting, Polycom Video Conferencing, Wcna Wireshark, Comptia Network+, Customer Service, Microsoft Operating Systems, Contact Centers, and Service Desk.
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