Russell Way Email & Phone Number

North Billerica, Massachusetts, United States

Employ time management and multi-tasking skills while collaborating cross-functionally with diverse departments to complete purchase order entry. Develop customer relationships and meet customer needs by using best-in-class customer service practices. Train associates on technical troubleshooting resolutions using high-quality support techniques and operational efficiency.• Top performer processing 40% of departmental assignments and 50% of purchase orders entered annually.• Maintain… Show more Employ time management and multi-tasking skills while collaborating cross-functionally with diverse departments to complete purchase order entry. Develop customer relationships and meet customer needs by using best-in-class customer service practices. Train associates on technical troubleshooting resolutions using high-quality support techniques and operational efficiency.• Top performer processing 40% of departmental assignments and 50% of purchase orders entered annually.• Maintain customer satisfaction by responding to customer support requests in under 4 hours.• Maintain customer complaint database with 40% close rate of all customer complaints annually.• Attain 95% customer service scorecard by displaying a courteous and empathetic attitude to customers. Show less

Lowell, Ma

Employ time management and multi-tasking skills while collaborating cross-functionally with diverse departments to attain customer per day targets. Utilize various resources to efficiently resolve complex issues. Contribute extensively to development of materials for blitz, enabling distributions best sales practices for outside techs. Deliver exceptional sales tips, share best practices, and recognize peers on performances to boost team’s productivity and morale. Train and mentor associates on… Show more Employ time management and multi-tasking skills while collaborating cross-functionally with diverse departments to attain customer per day targets. Utilize various resources to efficiently resolve complex issues. Contribute extensively to development of materials for blitz, enabling distributions best sales practices for outside techs. Deliver exceptional sales tips, share best practices, and recognize peers on performances to boost team’s productivity and morale. Train and mentor associates on best practices and customer service. ● Secured position as top performer for delivering excellent results throughout tenure. ● Succeeded in maintaining first call resolution at 87% and Best in Class CSSC at 85.3%.● Consistently exceed set sales goals by 20% through leveraging exceptional sales process expertise.● Served as main point of contact for complex order issue throughout calendar months of July and August 2020. ● Attained 116% customer service scorecard by executing expertise across various multi-faceted clientele issues. Show less

Lake Katrine, Ny

Headed delivery of top-notch customer service through project lifecycle by resolving issues and offering technical support to customers and end users. Established production schedules and chaired weekly meetings to update internal departments on set deadlines. Held responsibility of four direct reports. Conducted comprehensive analysis of project progress to discuss issues during weekly meetings. Uncovered areas of improvement across employee performance to guide accordingly.… Show more Headed delivery of top-notch customer service through project lifecycle by resolving issues and offering technical support to customers and end users. Established production schedules and chaired weekly meetings to update internal departments on set deadlines. Held responsibility of four direct reports. Conducted comprehensive analysis of project progress to discuss issues during weekly meetings. Uncovered areas of improvement across employee performance to guide accordingly. ● Spearheaded several projects simultaneously, from inception to completion, while attaining over 90% customer satisfaction rating Show less

Bachelor’S Degree, Business Administration And Management, General, 3.7

Master'S Degree, Project Management And Operations, 3.91