CANW is a charity - when a parent or carer is not able to attend a police interview involving their child or a vulnerable adult, I attend as an Appropriate Adult to ensure the welfare of the detainee, making sure they understand what is happening and ensuring they are treated fairly.

Guiding people in career transition. Conducting in-depth one-to-one sessions to help individuals to understand their objectives, construct an outstanding CV, learn the art of acing interviews and how to negotiate the optimum remuneration package for their new role.

Conduct in-depth one to one personal development training and counselling with senior executives, managers and business leaders to improve their effectiveness, presentation and interview skills.Design and deliver seminars on self-presentation, negotiation, networking, etc. leading to increase in client satisfaction rating.Complete re-write of coaching modules for more effective delivery, resulting in increased success rate of clients.

Created and evolved Technical Support department, achieving increase in turnover of £3.2 million and cost savings of £394,000.Introduced training culture, gaining senior management buy-in, appointing professional trainer and developing courses. Drove awareness and employee motivation. Project achieved customer retention improvement of 5.5% and a decrease in on-site time and re-visits to produce an annual saving of £85,000.Introduced Engineer tracking. Devised strategy and secured Engineer buy-in to produce annual savings of £40,000.Developed e-timesheet. Achieved Engineer buy-in, trialled and launched solution, eliminating paperwork and data double entry, accessing annual saving of £75,000.Previous positions within the company include National Installation and Maintenance Manager, and Senior Design Engineer.

Commanded team of c190 Managers and Engineers with full P&L responsibility for £17 million turnover, exceeding internal and customer KPIs and SLAs and improving margin by 0.85%, adding £150,000 profit.Identified accounts in jeopardy and arranged series of meetings with clients. Devised and implemented strategy to secure client loyalty and retain annual turnover of £1.2 million.Evaluated handheld devices for call dispatch. Directed trial, evaluated results, won user buy-in and implemented across the country to achieve annual saving of £69,000.