Russ Franklin Email & Phone Number

Atlanta, Georgia, United States

CURRENT responsibilities include: Building and conducting webinar trainingsBuilding and conducting in-store, regional, and national trainingsTraining material developmentWholesale and retail training for client experience expectationUtilizing collected data from in-store mystery shops to create action plans for continued associates growth and increased client experiencePREVIOUS responsibilities include:Special Projects Manager for CRM

Jacksonville, Florida

2019 produced a 13% increase over 20182018 produced a 33% increase over 2017.2017 was a banner year with a 29% increase over 2016.Responsible for: Recruitment, coaching & training of sales team, sales floor management, oversee customer service and operations, scheduling, payroll, building and sustaining a strong client action plan for store clients, local marketing, boutique events, and strategic partnerships with other businesses to promote and grow brand awareness .

Naples, Florida Area

2015 Store of the Year Award - 16% increase in revenue and ranked #1 for customer loyalty.Responsibilities include: recruitment, coaching & training of sales team, sales floor management, oversee customer service and operations, scheduling, payroll, creating and sustaining a client action plan for top store clients.

Ft Myers, Fl

42% increase in revenue within one year as well as maintaining a 48% profit margin which was best in the Florida region. Brought special events to the Gulf Coast location and Florida market which increased revenues and opportunity for the Florida region that did not previously exist.Part of team that coordinated, planned, and launched a Client Relations Management system (CRM) company wide.Developed critical partnerships with vendors and companies that are paramount to luxury and fine jewelry success. Organized, produced, and led weekly training and coaching meetings that developed team talents and abilities. Brands sold include: Rolex, Hearts on Fire, Pandora

Fort Myers, Florida Area

11 % increase in revenue during tenure. Responsibilities included: Maintain and balance monthly budgets. Generate new potential clients through grass roots marketing; Recruiting, hiring, training, and coaching team members; Auditing and budgeting bi-weekly payroll; Accountable for gross sales/service/retail revenue, net income and gross operating profit; Balancing profit and loss statements and budget plan.

Bonita Springs, Florida

Responsibilities included: Achieving sales goals; Recruitment and evaluation of personnel; Inventories; Coaching and training team members. Accountable for gross sales/service/retail revenue, net income and gross operating profit; Diamond and jewelry purchasing from Vendors. Brands sold incude: Rolex, Rado, Baume & Mercier, GIA graded diamonds.

Fort Myers, Florida Area

Increased revenues from $3.5m to $5m becoming largest mall location out of 1500 stores in Ft Myers locationSpecial event marketing and preparation; Achieving sales goals; Recruitment and training team members; Scheduling; Inventories.

Bachelor Of Arts - Ba, Business Administration And Management, General, 3.7 Gpa

Activities and Societies: Phi Theta Kappa Honor Society

Certified In Diamonds And Precious Gems

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 3.79 Gpa

Activities and Societies: Completion of Greatness in Leadership Training