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Russ Gaines Email & Phone Number
Portfolio Director - Resort Theme Parks
at
OCS
1 work email found
@legoland.co.uk
2 phones found area 871
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Portfolio Director - Resort Theme Parks
Location
Woking, England, United Kingdom
Who is Russ Gaines? Overview
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Quick answer
Russ Gaines is listed as Portfolio Director - Resort Theme Parks at OCS, based in Woking, England, United Kingdom. AeroLeads shows a work email signal at legoland.co.uk, phone signal with area code 871, and a matched LinkedIn profile for Russ Gaines.
Russ Gaines previously worked as Thorpe Park - Commercial Director at Merlin Entertainments and Thorpe Park & Chessington World of Adventures - Cluster Commercial Director (Interim/Project) at Merlin Entertainments. Russ Gaines holds A-Levels, Business, Media, Computing & General Studies from Guildford College Of Further And Higher Education.
Company email context
Email format at OCS
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{first}.{last}@legoland.co.uk
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Profile bio
About Russ Gaines
With 25 years in leisure and travel commercial operations, I’m extremely proud of my achievements in that time. I have a reputation for being close to the detail, identifying new opportunities through third-party partnerships and improving efficiency, however am best known for my insistence of putting safety first and my team at the forefront of everything I do. I regularly take on additional projects to further my skills and have undertaken placements in the U.S.A., Asia and the U.A.E. to share knowledge, troubleshoot, and support the setup of new attractions. Dedicated, organised and hard working are easy words to write on a LinkedIn profile, however it’s crucial to demonstrate ability in these areas, particularly in this post-COVID climate where creativity, people skills and quite simply getting results is more important than ever. I’ve established these qualities with confidence and passion throughout my career to date, whilst also being lucky enough to relish every role undertaken. I strive for professionalism and success in everything I do, yet will always endeavour to make work fun at the same time.
Listed skills include Retail, Customer Service, Team Leadership, Visual Merchandising, and 8 others.
Current workplace
Russ Gaines's current company
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11 roles
Russ Gaines work experience
A career timeline built from the work history available for this profile.
Thorpe Park - Commercial Director
Responsible for the overall commercial operation at the park including Food & Beverage, Retail, VIP & Experiences, Fastrack, Warehouse & Logistics and the Corporate Event business.
Thorpe Park & Chessington World Of Adventures - Cluster Commercial Director (Interim/Project)
Expanded duties to include the commercial operation at Britain’s Wildest Adventure including Retail, F&B partners, Admissions, Fasttrack & VIP and Go Ape, whilst retaining the existing remit at Thorpe Park for an 18month project period.
Jan 2022 - Jun 2023
Legoland Windsor - Commercial Director
Taking the reins of the Food & Beverage function at the resort as well as Retail, for the 2018 season.
Mar 2018 - Dec 2018
Legoland Windsor - Retail Director
Part of the Resort's Leadership Team, with overall responsibility for the retail business at the resort, including the operation, strategy, buying and merchandising. Role includes contract negotiation and signing new business. Also involved in planning the mid-long term strategies for the resort.
Jul 2015 - Feb 2018
Legoland Windsor - Head Of Retail
Accountable for ten stores on site, as well as working with the third party partners and businesses who operate under license at the resort. Successes proudly included achieving record breaking revenues, improved guest satisfaction and industry-leading staff engagement scores, whilst supporting the resort with functions such as leading business delegation.
Mar 2013 - Jun 2015
Legoland Windsor - Store Manager
Accountability for the second largest LEGO store in the world, and one of the highest grossing commercial units within Merlin Entertainments. Sales increase of over 40% in three years together with a relative reduction in operating costs. Responsible for over 70 staff, including two permanent Assistant Managers. I also undertook Resort Duty Manager shifts.
Mar 2009 - Feb 2013
Category Manager
Based in Terminal 2 at London Heathrow Airport, I was responsible for the largest Duty Free product category, involving the handling of over 20 beauty houses such as Chanel and Dior. High focus on commercial awareness including acute regular analysis of sales data whilst working closely with the replenishment manager to achieve the most efficient.
Feb 2008 - Mar 2009
Customer Service Leader / Sales & Service Manager
Shift manager running the day-to-day operation of the store(s). Also undertook extra assignments, such as the design and setup of a database to track third party Store Approvals across the five terminals at London Heathrow Airport.
May 2005 - Feb 2008
Retail Unit Manager
Responsible for the park’s largest store in my first management role. Re-wrote and delivered the departments training program from scratch, along with gaining my first experiences with Employee Relations issues such as recruitment, appraisals, disciplinaries and contract termination. Acted as the department’s main liaison for 3rd party suppliers.
Jan 2003 - May 2005
Various Seasonal Positions
Seasonal retail Host/Senior/Team Leader working in the shops, carts and stalls for four summers.
Jun 1999 - Dec 2002
2 education records
Russ Gaines education
A-Levels, Business, Media, Computing & General Studies
Guildford College Of Further And Higher Education
11 X Gcse'S
Fullbrook School
FAQ
Frequently asked questions about Russ Gaines
Quick answers generated from the profile data available on this page.
What company does Russ Gaines work for?
Russ Gaines works for OCS.
What is Russ Gaines's role at OCS?
Russ Gaines is listed as Portfolio Director - Resort Theme Parks at OCS.
What is Russ Gaines's email address?
AeroLeads has found 1 work email signal at @legoland.co.uk for Russ Gaines at OCS.
What is Russ Gaines's phone number?
AeroLeads has found 2 phone signal(s) with area code 871 for Russ Gaines at OCS.
Where is Russ Gaines based?
Russ Gaines is based in Woking, England, United Kingdom while working with OCS.
What companies has Russ Gaines worked for?
Russ Gaines has worked for Ocs, Merlin Entertainments, World Duty Free (Autogrill Retail Uk), and Thorpe Park.
How can I contact Russ Gaines?
You can use AeroLeads to view verified contact signals for Russ Gaines at OCS, including work email, phone, and LinkedIn data when available.
What schools did Russ Gaines attend?
Russ Gaines holds A-Levels, Business, Media, Computing & General Studies from Guildford College Of Further And Higher Education.
What skills is Russ Gaines known for?
Russ Gaines is listed with skills including Retail, Customer Service, Team Leadership, Visual Merchandising, Performance Management, Microsoft Office, Powerpoint, and Stock Management.
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