Russ Gaines Email and Phone Number
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Russ Gaines personal email
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With 25 years in leisure and travel commercial operations, I’m extremely proud of my achievements in that time. I have a reputation for being close to the detail, identifying new opportunities through third-party partnerships and improving efficiency, however am best known for my insistence of putting safety first and my team at the forefront of everything I do. I regularly take on additional projects to further my skills and have undertaken placements in the U.S.A., Asia and the U.A.E. to share knowledge, troubleshoot, and support the setup of new attractions. Dedicated, organised and hard working are easy words to write on a LinkedIn profile, however it’s crucial to demonstrate ability in these areas, particularly in this post-COVID climate where creativity, people skills and quite simply getting results is more important than ever. I’ve established these qualities with confidence and passion throughout my career to date, whilst also being lucky enough to relish every role undertaken. I strive for professionalism and success in everything I do, yet will always endeavour to make work fun at the same time.
Merlin Entertainments
View- Website:
- merlinentertainments.biz
- Employees:
- 10
- Company phone:
- +44 1202 666900
- Company email:
- pressoffice@londoneye.com
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Thorpe Park - Commercial DirectorMerlin Entertainments Jan 2019 - PresentPoole, England, GbResponsible for the overall commercial operation at the park including Food & Beverage, Retail, VIP & Experiences, Fastrack, Warehouse & Logistics and the Corporate Event business.
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Thorpe Park & Chessington World Of Adventures - Cluster Commercial Director (Interim/Project)Merlin Entertainments Jan 2022 - Jun 2023Poole, England, GbExpanded duties to include the commercial operation at Britain’s Wildest Adventure including Retail, F&B partners, Admissions, Fasttrack & VIP and Go Ape, whilst retaining the existing remit at Thorpe Park for an 18month project period.
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Legoland Windsor - Commercial DirectorMerlin Entertainments Mar 2018 - Dec 2018Poole, England, GbTaking the reins of the Food & Beverage function at the resort as well as Retail, for the 2018 season.
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Legoland Windsor - Retail DirectorMerlin Entertainments Jul 2015 - Feb 2018Poole, England, GbPart of the Resort's Leadership Team, with overall responsibility for the retail business at the resort, including the operation, strategy, buying and merchandising. Role includes contract negotiation and signing new business. Also involved in planning the mid-long term strategies for the resort.
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Legoland Windsor - Head Of RetailMerlin Entertainments Mar 2013 - Jun 2015Poole, England, GbAccountable for ten stores on site, as well as working with the third party partners and businesses who operate under license at the resort. Successes proudly included achieving record breaking revenues, improved guest satisfaction and industry-leading staff engagement scores, whilst supporting the resort with functions such as leading business delegation visits and managing the park’s duty management scheduling.
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Legoland Windsor - Store ManagerMerlin Entertainments Mar 2009 - Feb 2013Poole, England, GbAccountability for the second largest LEGO store in the world, and one of the highest grossing commercial units within Merlin Entertainments. Sales increase of over 40% in three years together with a relative reduction in operating costs. Responsible for over 70 staff, including two permanent Assistant Managers. I also undertook Resort Duty Manager shifts on a regular basis, and represented the Commercial Director in his absence.
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Category ManagerWorld Duty Free (Autogrill Retail Uk) Feb 2008 - Mar 2009Feltham, England, GbBased in Terminal 2 at London Heathrow Airport, I was responsible for the largest Duty Free product category, involving the handling of over 20 beauty houses such as Chanel and Dior. High focus on commercial awareness including acute regular analysis of sales data whilst working closely with the replenishment manager to achieve the most efficient replenishment system, for such a high volume business. Also accountable for two other satellite stores within the terminal. -
Customer Service Leader / Sales & Service ManagerWorld Duty Free (Autogrill Retail Uk) May 2005 - Feb 2008Feltham, England, GbShift manager running the day-to-day operation of the store(s). Also undertook extra assignments, such as the design and setup of a database to track third party Store Approvals across the five terminals at London Heathrow Airport.
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Retail Unit ManagerThorpe Park Jan 2003 - May 2005Chertsey, Surrey, GbResponsible for the park’s largest store in my first management role. Re-wrote and delivered the departments training program from scratch, along with gaining my first experiences with Employee Relations issues such as recruitment, appraisals, disciplinaries and contract termination. Acted as the department’s main liaison for 3rd party suppliers. -
Various Seasonal PositionsThorpe Park Jun 1999 - Dec 2002Chertsey, Surrey, GbSeasonal retail Host/Senior/Team Leader working in the shops, carts and stalls for four summers.
Russ Gaines Skills
Russ Gaines Education Details
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Guildford College Of Further And Higher EducationComputing & General Studies -
Fullbrook School11 X Gcse'S
Frequently Asked Questions about Russ Gaines
What company does Russ Gaines work for?
Russ Gaines works for Merlin Entertainments
What is Russ Gaines's role at the current company?
Russ Gaines's current role is Commercial Director at Thorpe Park.
What is Russ Gaines's email address?
Russ Gaines's email address is ru****@****d.co.uk
What is Russ Gaines's direct phone number?
Russ Gaines's direct phone number is +4487122*****
What schools did Russ Gaines attend?
Russ Gaines attended Guildford College Of Further And Higher Education, Fullbrook School.
What skills is Russ Gaines known for?
Russ Gaines has skills like Retail, Customer Service, Team Leadership, Visual Merchandising, Performance Management, Microsoft Office, Powerpoint, Stock Management, Troubleshooting, Outlook, Access, Staff Development.
Who are Russ Gaines's colleagues?
Russ Gaines's colleagues are Kelly Wessell, Ioan Ciuta, Ambar Montes, Cecilia Hennessy, Nadine D'austin, Christine Dure-Smith, Nick H..
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