Russell Ingle Email & Phone Number

Manage client account data, process and bill approved invoices, process approved credit memos per company procedures, add credit cards to billing systems as required, answer incoming phone calls and tickets pertaining to Accounts/Billing/Client Services from clients, research contract specific data for cancellations/modifications of existing contracts, process approved cancellations and issue pro-rated billing/invoice as required.

Technician in the production department responsible for assembling servers, troubleshooting hardware issues, installing and configuring operating systems (Linux/Windows), installing device in Data Center, running and connecting cabling, verifying connectivity, resolving connectivity issues with networking group.

Microsoft Dynamics AX Production Planner liaison between Sales/Accounting and Operations departments

Technician in the Hardware department at Layered Technologies. Primarily responsible for cancelling and recycling servers at the SAVVIS datacenter. Also responsible for custom server builds based on customer requirements. Primary point of contact for bi-weekly open slot counts both at the SAVVIS and DATABANK datacenters.

IT System administrator for small family owned business. Responsible for maintaining all computer and related equipment. Domain administrator responsible for maintaining operating systems, domain controllers, exchange server, file servers and active directory structure. Create new user accounts and email accounts.GPS data processing specialist. Responsible for processing raw gps data and creating deliverables to customers. AutoCAD specialist, responsible for creating CAD drawings for site survey customers, forensic anylisis customers and 3D asset inventory customers.

Lead support technician for Verizon Information Services (VIS) world headquarters DFW Airport TX. Managed and supported technicians in a 1600+ user environment. Successfully managed after hours projects for reconfigurations and restacks, responsible for coordinating multiple departments and other parties to achieve desired results in a timely fashion despite numerous complications. Provided 24/7 on call support for emergencies and problem resolution with responsibilities extending to 8 different locations in Texas and Kansas. Created and implemented new measures for managing customer service requests and incident reports using change control procedures and REMEDY software package. Directly responsible for leading the Verizon account from a less than 1% gross profit to an over 20% sustained gross profit and a sustained top 10 ranking in the Gulf States area in less than one year. Supervised up to 30 support technicians at multiple offices. Assigned and monitored workload distribution for all technicians using Remedy AR system software. First line 24/7 pager coverage for all tickets opened for VIS Field Support group covering offices located at DFW Airport TX, Coppell TX, Irving TX and Overland Park KS fielding as many as 4000 pages a month.

Compuer Science

Computer Science major

Computer Science