Russ Johnson Email & Phone Number

Fishers, IN, US

Create and implement new technology strategies throughout the organization; aligning the Company’s technology resources with its short-term and long-term goals, perform research on new and innovative technologies that will help the business scale and monitor the use and effectiveness of technologies used across all departments.Ensure that there are.

Chicago, IL, US

• Led the IT vision and strategy to enable achievement of Levy's Sports & Entertainment strategic objectives. Owned and developed the IT roadmap designed to enable company growth and organization transformation..
• Rebuilt & reestablished the entire IT team from $0 revenue in April 2020 to record profit months starting September 2021.
• Responsible for cashless solutions in all venues/locations moving from ~ 45% cashless transactions to 98% over the course of 12 months thereby decreasing operational costs of using cash and increasing profits by 25% on.
• Led the Digital transformation of all Levy applications across all functions. Ensured the Cloud migration of on-prem solutions was successful & built for redundancy in both AWS and Azure. Created process & policy for.
• Project sponsorship & technical responsibility for strategic projects such as Birchstreet for supply chain, eLevy for e-commerce B2C front-end, Suites Management System for in-suite ordering, Mobile Ordering throughout.

Bethesda, MD, US

• Sr. Director, IT DeliveryLed cross-functional, distributed/matrix teams in support of application delivery including application support, resourcing, budget (>$20M), structure, project management, change management.
• Leadership, team building, and direct oversight of all operational support activities for all Marketing & Loyalty systems. Transform the IT Operating Model as it relates to structure, process, tools, and people into an.
• Partner integration and IT Transformation lead for the Run organization to include mergers, acquisitions, and joint-venture opportunities, including merging of products/technologies between Starwood & Marriott, and IT.
• ServiceNow champion and lead partner for key ServiceNow product enhancements. Responsible for continuous improvement efforts between Sales & IT to drive automation, cost savings (>$150M), and increased customer.

Stamford, CT, US

• IT Service Management and direct responsibility for driving efficiency, effectiveness, and continual improvement across global support teams of more than 800 onshore & offshore resources supporting 63 mission-critical.
• ServiceNow Platform Ownership. Direct the ITIL Enterprise Service Management function including Service Desk, Service Management (SLA), ServiceNow SaaS platform, Incident, Problem, Change, IT Asset Management.
• Responsible for >$15M technology budget and fiscal oversight of key enhancements and growth opportunities.
• Develop and standardize new end-to-end processes for Incident, Problem, and Change based on ITIL best practices impacting over 100,000 Incidents per month leading to an efficiency increase of more than 20% annually.

Stamford, CT, US

• Direct a globally located team responsible for sales product development, planning, strategy, and support for a $120M worldwide sales platform impacting over 20,000 users in more than 750 hotels globally.
• Defined the strategy, developed the standards and procedures, and directed the creation and operations of a global multi-tiered support organization including onshore, offshore, contract, and FTE resources and support.
• Responsible for achieving Key Performance Indicators (KPIs) including Service Level Agreements (SLAs) were met or exceeded, First Call Resolution (FCR) and operational efficiency were continually improved, and customer.
• Led the Agile development team accountable for solutions and implementation of all sales application defects and enhancements. This included trend analysis, business prioritization, and execution in overall software.

Stamford, CT, US

• Responsible for global strategy and standards of technology & property-based operations & infrastructure for Owned/Managed/Franchised hotels.
• Directed the research, development, Request for Information (RFI), Request for Proposal (RFP), evaluation, pilot, project management, partner/vendor relationships, and product lifecycle management of Guest-facing.
• Brand liaison to St. Regis and the Luxury Collection brands for all Guest and Associate technology strategy, standards, products, pilots, projects and services. Directed global in-room automation and energy management.
• Subject Matter Expert (SME) for Starwood on Guest and Associate-facing technology including Wi-Fi and Broadband services, Mobile technology, Distributed Cellular Antenna Systems (DAS), Converged Network, and Voice over.
• Led the Global Infrastructure Standards Committee designed to drive consistency in technology to all divisions globally. Direct the Property Technology lab environment for piloting Guest and Associate-facing innovations.

Stamford, CT, US

• Single point of contact for providing wired and wireless (Wi-Fi) broadband services to guests. Responsible for overall broadband strategy, standards, contracts and partner/vendor relationships.
• Generated $52M in total broadband revenue – North American Hotel Division.
• Developed and implemented comprehensive “Broadband Meetings” standard rolled out to over 150 hotels (Six Sigma). Program resulted in 45% increase in broadband revenues.
• Renegotiated service contracts with tier-one service providers including Sprint, AT&T and Unisys achieving in 20% cost savings to partner hotels – over $400K aggregate in 2005.
• Primary liaison for Starwood’s divisional operations leaders, brand teams, global sales teams and technology teams.

Stamford, CT, US

• Direct information technology operations for 10 luxury hotels in the Mid-Atlantic region.
• Managed all technology projects, servers, networks, computer systems, computer needs, broadband Internet, vendor relationships, and telephone systems for the properties.
• Coordinated the rollout and training of new technology to all hotel executive teams and associates which included the research, negotiation, purchase and installation of all computers, upgrades for systems, related.

Towson, MD, US

Provide total technical support and problem management across the entire enterprise for complete network connectivity and technical operations on all clients/servers at an employee-owned architectural firm.