Russ Kuhner, Mpa Email & Phone Number

New York, NY, US

New York, New York, United States

• Managed cross-functional teams to create sustainability reports for Fortune 500 clients
• Conducted benchmarking, performed gap analyses and developed of GRI and SASB indices
• Researched topics including CSRD, double materiality, integrated reporting and ESG governance
• Supported cross-selling to current clients and drafted RFP responses and pitch decks for new business
• Developed an ESG Team Handbook to clarify roles, expectations and system use for new hires
• Trained team members to use Workiva, Smartsheet and internal project management systems

New York, United States

• Facilitated environmental, health and safety compliance program activities across 25 campuses
• Coordinated with colleagues at each campus to collect data on COVID-19, air pollution and waste
• Researched regulations and performed data analysis for facility compliance audits
• Developed a manual to support university-wide use of a COVID-tracking system

New York, United States

Ecuador

Policy Analyst for the Columbia University 2021 capstone project working to accelerate carbon pricing policies to fund forest conservation and carbon dioxide sequestration within Ecuador's legal framework.

New York, United States

Fifth Avenue

• Introduced hundreds of new hires to Apple’s corporate sustainability values and product recycling programs
• Led an 800-person employee communication initiative to improve customer workshop attendance
• Published CRM data-driven performance reports weekly that highlighted success metrics
• Increased workshop attendance by over 50% and customer satisfaction by more than 20%
• Facilitated onboarding classes of up to 100 new hires at a time for the New York market

5th Avenue

• Lead onboarding for the greater New York market and as well as in-store, through presentation, group discussion, and activities.
• Collaborate with the market training team to create store-specific training content that adheres to the corporate vision.
• Facilitate ongoing training for current employees.
• Guide employee development of soft skills for customer service, focusing on sales, technical support and training behaviors.
• Teach customer workshops on Apple products, software and services including: Numbers, Keynote, iMovie, GarageBand, Final Cut Pro X, Logic Pro X.
• Teach using a combination of visuals, vocal instruction, hands-on practice and follow-up questions.

5th Avenue

• Diagnosed and resolved hardware, software, and user issues on Macs and iOS devices.
• Troubleshot customer devices quickly, explaining the “why” behind each step, and offered clear options in non-technical terms, with patience and empathy.
• Taught customers the features and benefits of Apple apps in personal one-on-one training sessions.
• Guided technicians’ development of troubleshooting and customer service skills.

5th Avenue

• Delivered personal shopping appointments.
• Facilitated customer workshops.
• Mentored new-hires on the sales floor, through shadowing, reverse-shadowing and delivering actionable feedback.

5th Avenue

• Advised customers to customize purchases that meet their specific needs.
• Assisted customers in device setup and personalization.

Greater New York City Area

Storytelling on the FlyI capture moments of life as a performance, candid displays of emotion, personality and connection as they unfold. The aesthetic that infuses my photojournalism grew from studies of multimedia production for dance and theater at the University of Michigan.My work has been published in the New York Times, MSNBC and Time Out New York..

• Served as UN photographer, covering press briefings, media stakeouts and demonstrations.
• Edited photos for web and print publications, maintain photo agency and member contacts.
• Developed a photography handbook to improve employee image compositions and quality.

Master Of Public Administration - Mpa, Environmental Science And Policy

Ma & Bfa, Media Arts & Performing Arts Technology