Russ Mccabe Email & Phone Number

Omaha, NE, US

Frequent engagement with Kiewit's district and project leadership to understand their technology-related business processes, strategies, and challenges. Advocate for the business to ensure their needs are met. Represent the Technology Group to promote standardization, identify improvement opportunities, and reduce risk,.

Omaha, NE, US

• Direct IT support operations across Kiewit’s largest region of internal customers by providing leadership to District support teams.
• Oversee career development, evaluations, training, and hiring for my staff of supervisors, project managers, and technicians.
• Interface directly with senior District and Project leadership to discuss technology strategy and to identify improvement opportunities.
• Promote strategic initiatives and ensure project execution meets or exceeds senior leadership expectations.
• Developed metrics and project execution goals for direct and indirect reports, which resulted in the top performing Region.
• Led process improvement efforts that standardized site mobilizations, defined measurable processes, and formalized communication with stakeholders.

Omaha, NE, US

• Provided technology leadership and guidance to the District. Accountable for all IM support activities, and directed resources to effectively respond to the needs of the District.
• Restored the District’s trust and confidence in IM using clear communication, accountability, and a high degree of professionalism.
• Managed all aspects of district office and project mobilization, which resulted in very high satisfaction levels among leadership and staff.
• Planned all AV and IT needs for District Meetings. Directed the activities of internal and vendor resources to produce near-flawless events.
• Met regularly with Business Managers, Project Managers, and Estimators to discuss upcoming project needs and to accurately forecast IM resource load.
• Worked closely with various Logistics and Data Center support personnel to ensure changes are implemented smoothly and without interruption to the business.

• Coordinated all service delivery activities for company’s client base. Managed Technical Consultants, Dispatch, and Help Desk function. Designed and implemented project management and technical support processes.
• Directed the activities of the Service Team.
• Met regularly with clients to present technology recommendations, discuss service performance, and to ensure service expectations were being achieved.
• Evaluated client’s ongoing technology needs, developed and implemented strategies to meet their objectives.
• Collaborated with clients to develop and manage technology budgets.
• Produced and presented Service Team performance reports, including performance against KPIs and SLAs, operational efficiency, technical staff capacity, service request backlog, and project pipeline.

Dallas, Texas, US

• Coordinated and managed IT project needs for the local division. Contributed to tactical planning as a member of several task teams and project groups. Trained and mentored Network Administrators and Service Desk.
• Planned and initiated hardware and software installations, upgrades, and decommissions for local office, remote offices, and project jobsites.
• Managed the installation of 50+ new local area networks, including determining staff needs, circuit provisioning, hardware/software procurement, configuration and installation, and coordination of premises wiring.
• Active participant in steering committee meetings, focusing on infrastructure planning, system upgrades, office moves and changes, employee education and training, and other current topics.

Masters Of Business Administration, It Service Management/Itil

Bachelors Of Business Administration, Finance