* Integral technician for Windows 10 Migration Project from Windows 7 to 10 across platforms.* Determined and documented procedures related to the imaging process.* Supported end-users with Windows 10 data migration, general Win10 settings, general troubleshooting of hardware, software, and networking issues. Included some on-site support.* Managed packaging and shipping of hardware to field locations.* Provided documentation to Project and direct managers with the status of migration, implementation, and shipping devices to the field.* Used Windows PowerShell to determine local and remote endpoint client and software status.* Cross-trained and supported peers on setup and configuration of systems being implemented.

* Provided Remote and On-site technical support. Included installation and use of remote monitoring / support software on a variety of endpoints for multiple End-Users located in businesses locally, nationally, and some international.* Ran Administration tasks in Active Directory, Exchange, Office 365, email spam filtering, Anti-Virus server, Firewall, Website domain settings, and various networking systems.* Performed Microsoft Exchange to Office 365 migrations using PowerShell for creating Mailbox exports and backups.* Technical Skills include troubleshooting OS and client software issues on Windows 10, MAC, and earlier. Also includes PC imaging, upgrades, and patching.* Updated website SSL security certificate and DNS configurations up to date as needed.* Recommended proactive solutions for improving technology usage and performance while communicating with internal IT staff and customers.* Offered technical guidance to peers and new techs on internal systems, external client configurations, and escalation of issues.* Supported numerous OS and devices from Windows, Android, and iOS to Tablets, Smartphones, IP Phone systems, PC’s, Macs, Servers and Virtual Machines.

* Provided Technical Support remotely, in-house, and on-site for a diverse client base.* Resolved a wide variety of technical software and hardware issues, including hardware repair.* Supported numerous OS and devices from Windows, Android, and iOS to Tablets, Smartphones, IP Phone systems, PC’s, Macs, Servers and Virtual Machines.* Performed PC setups, software installs, Workstation / Server installations and moves.* Responsibilities included troubleshooting and implementation of Network Systems. Included cabling patch panels, installing or replacing Switches / Routers, upgrading Firmware, adjusting Firewalls, configuring Wireless Routers / WAPs, etc.