Anthony Russo Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, United States

New York, United States

Desktop Engineer supporting Tiffany and Co.

Staten Island, New York, United States

New York, United States

Temp position

New York, New York, United States

New York, New York, United States

Provided high-level desktop and technical support for Simon & Schuster publishing operations, ensuring reliability in a high-demand environment with 99% system uptime for critical business functions.Enhanced Productivity: Managed troubleshooting for over 200 user devices, reducing downtime by implementing streamlined support processes and proactive issue resolution.Executive Support: Delivered tailored technology solutions for C-suite executives, ensuring seamless operations and reinforcing strong professional relationships.Process Improvements: Initiated and standardized support workflows, cutting response times by 30% and reducing recurring technical issues by 25%, directly contributing to improved service quality and user satisfaction.

Blackberry and PC Hardware/Software troubleshooting and upgrades, installation and configuration of new equipment, manage and maintain asset inventory.Imaging of workstations and laptops.Played a key role in the migration of directory services from Novell NetWare to MS Active DirectoryProven skills in creating/maintaining technical documentation on application installations, roll-outs, upgrades and other projects.Assertively provided Desktop support to 500+ users in a fast paced corporate environment spanning over various media agencies of Interpublic Group.Responded to Help Desk tickets/requests, track calls; prioritizing requests and effectively assisting users with client side applications.Supported Microsoft products including Windows XP and 2000, Office 2007 and 2003, Exchange.Provided Active Directory administration, PAL/VPN remote communications support.Supported IBM products including Lotus Notes and Domino Server

Assist ANS Data Support reps with technical troubleshooting for complex call types.Foresee the troubleshooting of Wireless Data issues across multiple interdependent elements. These include but are not limited to Cingular provided equipment, standard hardware operating systems; Cingular provided applications, the Cingular wireless networks (GSM, GPRS, WIFI and UMTS), application gateways and customer application servers.Communicate with external customer when follow-up is needed on troubleshooting and resolving customer issues.Address / resolve technical escalations.Quickly and accurately triage/prioritize service-impacting problems.Update ANS team daily with updates sent via email.Document and post identified solutions to previously undocumented problems.Sends Outage / Restored Notifications to impacted enterprise customers for planned and unplanned outages related to GPRS/EDGE/Blackberry/ data latency and proxy APN Generate daily, weekly and monthly reports identifying technical problems and trends from ANS Tracker and CTS and communicate them to management.Update and maintain equipment used by ANS for troubleshooting/training.Interact with internal partners, application/device vendors and customer IT organizations to resolve complex Wireless Data issues.Excellent use of Primus Knowledge Base Maintain a working knowledge of all aspects of wireless industry.