Russ Salerno Email & Phone Number

San Francisco, California, Us

Us

Charlotte, Nc, Us

• Lead operational risk and compliance oversight for enterprise ATM Strategy, as well as Bank of America's Digital Banking Preferred Rewards and BankAmeriDeals® programs.• Previously provided risk guidance for business processes including the Data Aggregator onboarding, Digital Banking credit products including Balance Assist®, a low-cost solution for customer’s short term liquidity needs launched in Q1 2021.• Championed the Digital Process Risk Control (PRC) inventory ensuring proper risk coverage, mitigation, and adequacy.• Co-led Complaints Targeted Risk Assessment in Q1 2020 resulting in documentation and reporting improvements that now provide Digital Banking with better controls and line of sight into the closure/reconciliation of customer complaint themes.• Challenged the integrity and timing of vendor provided data resulting in more responsive, trustworthy and actionable reporting.

Denver, North Carolina, Us

• Led the day-to-day operations including production, financial management, human capital management, product/service quality assurance, process efficiency and business strategy & development.• Implemented strategic processes and operational quality controls to build a “culture of accountability” which yielded a 69.2% sustainable reduction in defects.• Designed labor cost and efficiency model to measure employee talent and potential that helped maximized labor resources.• Shifted business development and marketing focus which significantly diversified Calico's business portfolio making the business more predictable and easier to manage.• During my tenure, gross revenues increased 62.9% while maintaining enterprise-wide gross margins of 53%.• Led a strategic refocus of business development and marketing strategies leading to Calico’s best revenue years back-to-back (2017-2019) in the company’s 21-year history.• Led the company to its first AS9100D aerospace certification in April of 2019, opening significant opportunities for Calico.

Huntersville, Nc, Us

Freelance business advisor helping organizations improve product deployment, sales/workforce effectiveness and service quality through process innovation and design. Focused on eliminating process waste, increasing operational efficiencies, and reducing the cost of doing business.

Charlotte, Nc, Us

• Streamlined customer service and issue resolution processes in the banking center channel.• Reduced regulatory exposure 30% by building out feedback loop to ensure customers were receiving required Reg DD documentation associated with a request for deposit product information.• Led redesign efforts better define the way the bank manages data, utilizes reports and analyzes business execution. Reduced the number of reports and metrics that the bank uses, zeroing in on “actionable” information that helped drive business results.• Identified a $480,000 annual cost avoidance with an outside vendor and established processes to avoid overpayments in the future.• Designed staffing model to strategically place sales associates in banking centers where needed, maximizing resources and reducing sales production variability ~10% year over year.• Led Six Sigma Black Belt project that resulted in a 20% increase in Commercial Card purchase volumes, a $4.7 million increase in card sales revenue over previous year.• Reduced Sales to Implementation handoff related defects from 18.6% to 9.8% in just 8 months.• Identified a treasury request process improvement opportunity that resulted in a $571,000 annual cost avoidance.• Standardized operational definitions and procedures reducing product delivery variability by 17%

• Led the pit crew for NASCAR’s Dale Jarrett and the #88 UPS Racing Team. Managed the day-to-day activities of pit crew members, personnel coaching & evaluations, evaluated race film and compiled statistical data to help evaluate and target areas of improvement.• Pit crew performance increased 10%, or 1.45 seconds, on average per stop during my tenure.• 1.45 seconds equated to an average increase of two positions per race, increasing team earnings by $390,000.• Developed first of its kind statistical tracking system designed to break down every aspect of a pit stop allowing for easy analysis of crew performance. This tool has since then been used by several NASCAR teams, including Joe Gibbs Racing.• Responsible for maintenance and upkeep of $500,000 worth of at-track equipment. An equipment malfunction never occurred during a race.

• Co-Founded one of the fastest growing Professional Employer Organizations in the Southeastern United States. The company provided human resources outsourcing for small to medium-sized businesses. Raised over $450,000 in capital to start ExecuSource in 1997.• Directly involved in virtually every aspect of the company including asset management, customer relations, business development, contract negotiations, organizational management, strategic planning, marketing, and government relations.• ExecuSource was debt-free by 1999 and revenues had increased to an estimated $18 million.• Recognized as a “Fast 50” Finalist in 2000 for being one of the fastest growing privately held firms in the Charlotte, North Carolina region.• Developed and executed an agency sales model that helped thrust ExecuSource into several major markets including Charlotte, Atlanta, Minneapolis, and Raleigh, increasing its revenues to $38 million by 2002.• Acquisition of ExecuSource by Florida-based Co-Advantage Resources in January 2003.

Managed a team of account executives in the Carolinas. Developed a sales model that increased market penetration by an additional 210% per year for two years straight. That model in particular won an achievement award in the 1996 National Association of Professional Employer Organizations (NAPEO) annual meeting.

New York, Ny, Us

Spent four years pursuing a career as a punter training with several NFL teams including the Carolina Panthers, Dallas Cowboys, New Orleans Saints, Miami Dolphins, Indianapolis Colts, Green Bay Packers, San Francisco 49ers and the Oakland Raiders.