Russ Thomas

Russ Thomas Email and Phone Number

Vice President Information Technology @ Financial Services Organization
Russ Thomas's Location
Draper, Utah, United States, United States
Russ Thomas's Contact Details

Russ Thomas work email

Russ Thomas personal email

n/a
About Russ Thomas

Dynamic management professional with over 15 years of Information Technology, Contact Center and Management experience. Strong technical skills in business operations, analytics and decision science especially pertaining to process improvement and project management. Specialized experience with multiple contact center communication platforms. An experienced communicator relied upon to assist in bridging the communication gap between IT and other business units. Proven leadership experience with a track record of identifying, hiring and mentoring top performers.

Russ Thomas's Current Company Details
Financial Services Organization

Financial Services Organization

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Vice President Information Technology
Russ Thomas Work Experience Details
  • Financial Services Organization
    Vice President Information Technology
    Financial Services Organization Nov 2002 - Present
    Salt Lake City, Us
    Responsible for Enterprise IT Systems Operations including Support, Systems, Network, Telecommunications and Data-center operations. Provide oversight and governance of 70+ IT professionals including FTE and offshore, partner resources. Additionally, manage and support critical call center operations, including call center platform, outbound dialer, call recording and quality assurance systems as well a call center WFM planning and scheduling operations supporting 600+ call center floor. Accountable for strategic leadership and planning of IT operations, vendor planning and SLA management.
    View
  • Financial Services Organization
    Director - Call Center Support And Technology
    Financial Services Organization Nov 2002 - Oct 2011
    Salt Lake City, Us
    Manage daily operations of Call Center technology; Aspect Predictive Autodialer including BTTC Optimization, Workforce Managment. Also responsible for creation and distribution of daily, monthly and Ad hoc performance reporting via SQL, and MS Office products.
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  • Dollar Financial Group
    Dialer Manager
    Dollar Financial Group 2001 - 2002
    Malvern, Pennsylvania, Us
    Manage Davox Unison predictive dialer platform. Develop daily calling strategy to maximize productivity of outbound calling efforts. Develop internal performance reporting using MS Access, Excel, and SQL
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  • The Associates
    Collections Manager
    The Associates 1996 - 2001
    Us
    Managed a team of 15-25 call center collection agents focused on reducing deliquencies of private lable and personal credit accounts 90+ delinquency
    View

Russ Thomas Skills

Call Centers Process Improvement Telecommunications Management Project Management Cisco Technologies Strategy Call Center Security Sql Networking Enterprise Software Workforce Management Troubleshooting Disaster Recovery Business Analysis Microsoft Excel Access Business Intelligence Vendor Management Software Documentation Analysis Mortgage Servicing Customer Service Executive Management Leadership Operations Management System Administration Data Analysis Customer Satisfaction Analytics Business Process Improvement Risk Management Crm Integration Microsoft Office Visio Loan Servicing Telecommunications Management Telecommunications Systems Cisco Icm Aspect Cvp Predictive Dialers Excel Verint Ivr It Strategy Data Center Computer Network Operations

Russ Thomas Education Details

  • Western Governors University
    Western Governors University
    Business
  • Loyalist
    Loyalist
    Itil Foundation Certification
  • Sunset Learning
    Sunset Learning
  • Sans - Security West
    Sans - Security West
    Mgt512

Frequently Asked Questions about Russ Thomas

What company does Russ Thomas work for?

Russ Thomas works for Financial Services Organization

What is Russ Thomas's role at the current company?

Russ Thomas's current role is Vice President Information Technology.

What is Russ Thomas's email address?

Russ Thomas's email address is ru****@****ing.com

What is Russ Thomas's direct phone number?

Russ Thomas's direct phone number is +180159*****

What schools did Russ Thomas attend?

Russ Thomas attended Western Governors University, Loyalist, Sunset Learning, Sans - Security West.

What skills is Russ Thomas known for?

Russ Thomas has skills like Call Centers, Process Improvement, Telecommunications, Management, Project Management, Cisco Technologies, Strategy, Call Center, Security, Sql, Networking, Enterprise Software.

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