Vice President Information Technology
CurrentResponsible for Enterprise IT Systems Operations including Support, Systems, Network, Telecommunications and Data-center operations. Provide oversight and governance of 70+ IT professionals including FTE and offshore, partner resources. Additionally, manage and support critical call center operations, including call center platform, outbound dialer, call recording and quality assurance systems as well a call center WFM planning and scheduling operations supporting 600+ call center floor. Accountable for strategic leadership and planning of IT operations, vendor planning and SLA management.