Russ Winchester

Russ Winchester Email and Phone Number

Quality Consultant @ NSI Engineering, Inc.
san jose, california, united states
Russ Winchester's Location
Columbus, Indiana, United States, United States
Russ Winchester's Contact Details
About Russ Winchester

Russ Winchester is a Quality Consultant at NSI Engineering, Inc.. He possess expertise in call center, outsourcing, customer satisfaction, process improvement, customer relations and 22 more skills.

Russ Winchester's Current Company Details
NSI Engineering, Inc.

Nsi Engineering, Inc.

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Quality Consultant
san jose, california, united states
Website:
nsieng.com
Employees:
6
Russ Winchester Work Experience Details
  • Nsi Engineering, Inc.
    Quality Consultant
    Nsi Engineering, Inc. Mar 2023 - Present
    Columbus, Indiana, United States
    QMS Specialist; Technical contributor on the CAHSRA Merced to Madera project with a specific focus on WBS and Roles/Disciplines list integration with the Risk Register. Lead technical contributor for Transportation-specific SharePoint Application Development, internal procedure development; planned and developed project-specific training for quality control checks.
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  • Hp
    Service Account Manager
    Hp Aug 2021 - Mar 2023
    Columbus, Indiana, United States
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  • Hp
    Service Manager Program Manager
    Hp Sep 2012 - Aug 2021
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  • Hp
    Support Center Manager
    Hp 2006 - Sep 2012
    My current support center program is a $3.5M contract where I manage an outsourced team of 70 FTE. I deliver quarterly business reviews to the RPS executive team. Every quarter since 2009 the RPS Support Center has exceeded ASPIRE cost goals and produced the highest TCE (CSAT) scores in all of HP. I have strong program, project management skill sets and have lead several cross-functional teams. My analytics experience has served me well in discovering issues (potential issues as well) in the field and driving them to closure with the RPS technical resources.
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  • Hp
    Product Support Manager
    Hp 1999 - 2006
    Corvallis, Oregon Area
    Collaborate with regional call center partners for New Product Introduction preparedness. Developed and implemented appropriate warranty & support strategies for assigned products and customer segments. Defined feedback into R&D and Current Product Engineering to drive improvements in supportability & usability.Managed analysis and reporting of key product performance metrics. Developed customer insights for assigned products by utilizing competitive intelligence, usage data, market research, market share, channel & customer feedback
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  • Hp
    Sales Support Engineer
    Hp May 1988 - Jul 1993
    Provided support for a team of Test and Measurement technical sales engineers. Made sales calls and conducted highly technical equipment demostrations.
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  • Us Navy
    Antisubmarine Warfare Operations Technician
    Us Navy Feb 1982 - Nov 1986
    Okinawa, Japan
    Responsible for the repair of ASWOC analysis equipment which is used for located submarines.
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Russ Winchester Skills

Call Center Outsourcing Customer Satisfaction Process Improvement Customer Relations Program Management Project Management Six Sigma Dmaic Leadership Development Customer Service Sharepoint Call Centers Cross Functional Team Leadership Strategy Business Process Improvement Management Analysis Bpo Product Management Troubleshooting Integration Training Pmp Leadership Vendor Management Product Development

Russ Winchester Education Details

Frequently Asked Questions about Russ Winchester

What company does Russ Winchester work for?

Russ Winchester works for Nsi Engineering, Inc.

What is Russ Winchester's role at the current company?

Russ Winchester's current role is Quality Consultant.

What is Russ Winchester's email address?

Russ Winchester's email address is ru****@****hpe.com

What schools did Russ Winchester attend?

Russ Winchester attended Linfield University.

What skills is Russ Winchester known for?

Russ Winchester has skills like Call Center, Outsourcing, Customer Satisfaction, Process Improvement, Customer Relations, Program Management, Project Management, Six Sigma, Dmaic, Leadership Development, Customer Service, Sharepoint.

Who are Russ Winchester's colleagues?

Russ Winchester's colleagues are Edna Robison, Carrie Cabak, Laura Holland Uden, Phd, Pmp, Cmq/oe, Csep, Russ Winchester, Abraham Van Niekerk, Sean O'hara.

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