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A versatile transformational leader with over three decades of domestic and international experience, I excel in various roles, leveraging a unique blend of strategic vision and operational insight to drive organizational success. My expertise spans the business spectrum, focusing on assessing and fulfilling organizational needs through innovative IT solutions.Throughout my career, I have consistently delivered high-impact results for businesses ranging from dynamic startups to Fortune 100 companies. My holistic approach enables me to identify and address challenges, while my proactive and results-oriented mindset fuels continuous improvement and sustainable growth.Positions Held:Board Member: Utilize extensive experience and industry insights to provide strategic guidance and oversight, ensuring organizational alignment with overarching business objectives.CEO/COO: Propel organizations toward success through strategic planning, operational efficiency, and resource optimization—proven track record of leading and inspiring teams to exceed expectations.Vice President of Operations: Enhance operational excellence by designing and implementing effective strategies and processes—expert at improving efficiency, customer satisfaction, and bottom-line profitability.Vice President of Sales: Drive sales growth by developing and executing strategic plans, managing key accounts, and fostering strong client relationships.Strategic Account Director: Maximize client satisfaction and business growth by managing strategic accounts, building and maintaining relationships, identifying client needs, and delivering tailored solutions.Senior Consultant in Business Systems Development and Design: Specializes in designing and implementing advanced business systems that boost operational efficiency, productivity, and overall performance.Software Development & Systems Engineering: Design and oversee the development of cutting-edge software solutions and system architectures, consistently delivering high-quality IT projects on time and within budget.This diverse experience underscores my ability to function effectively in multiple roles, significantly contributing to organizational success across various domains.
Eclipse Business Advisors
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Principal ConsultantEclipse Business Advisors Aug 2018 - PresentECLIPSE Business Advisors has consistently empowered organizations through refined business application technologies, promoting technology as a catalyst for success. With a robust background in enhancing business performance via operational planning, technology integration, and relationship building, I have developed methodologies that significantly impact business growth.Key Achievements:-Strategic Technology Planning: Orchestrated comprehensive technology business plans using innovative strategies and automation to drive growth and streamline operations, instilling confidence in the business's future.-Leadership in IT and Software Development: Directed IT and software development teams to deliver high-quality solutions aligned with business objectives, fostering collaboration and innovation throughout the project lifecycle.-IVR Test Strategy Execution: Spearheaded the planning and execution of Interactive Voice Response (IVR) test strategies, employing advanced methodologies and tools to ensure optimal performance and user experience.-Solutions Architecture Expertise: Led the redesign of complex platforms to support high-performance functionality and scale existing infrastructure in a Linux/UNIX AWS environment.-System Monitoring Development: Developed computer system monitoring tools for the company intranet, enhancing operational transparency and efficiency.-Genesys IVR Expertise: Documented Genesys IVR call flows, developed best practice test plans, and conducted comprehensive quality assurance using top industry CX testing tools.-Executive Coaching and Guidance: Provided expert coaching and guidance to executive-level management, facilitating strategic decision-making processes and fostering leadership development to drive organizational success.My experience and insights drive innovation and operational excellence, and leveraging technology for business success is evident in the numerous high-impact projects and strategic initiatives I have led.
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Vp Strategic ServicesWaterfield Tech Jul 2021 - Jun 2023Waterfield Tech (WTI) is a leading contact center software and systems integrator providing mission-critical voice and conversational AI solutions that drive customer engagement. Responsibilities include providing strategic leadership across all channels of the Operational organization in areas of strategic accounts, technology, software quality assurance, shared, and support services. -
Vp Testing SolutionsIr. (Www.Ir.Com) Jul 2015 - Jul 2018IR is a leading global provider of proactive performance management software for critical ITinfrastructure, payments, Unified, and Contact Center communications.After completing a successful M&A process, provided business leadership and vendor relationships for the IR Testing Solutions division, including and sales leadership to the Testing Solutions division within IR, previous IQ Services corporation. (https://www.ir.com/unified-communications-collaboration)Developed business and sales strategies for the business unit, ensure quality control, establish operational efficiencies and performance goals for the business unit.
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Ceo / Board Of Directors / Founding MemberIq Services. (Www.Iq-Services.Com) Nov 1996 - Jun 2015MinneapolisFounding member of IQ Services in 1996 as the CTO, which included developing the software and hardware necessary to verifying companies communication technology was operational to support the unified communications - call center operations and interactive voice response systems. I have initially provided CTO and software development expertise to the organization and led development in all aspects of operational policies and software applications, earning multiple Patents and Trademarks. Provided business strategies necessary to achieve revenue and sales growth objectives while maintaining expense, cost, and margin control. Implemented multi-level data center functionality, including private Cloud systems with complete redundancy, including full business disaster planning and recovery procedures. Expert with vendor relationship management and provide practical and inspiring leadership to all team members and achieve the highest operational efficiency. As CEO and a member of the Board of Directors, I provided direction and communications to all shareholders. Successfully negotiated the business's sale to IR (Integrated Research, Limited), a global public corporation headquartered in Sydney, Australia.Also an implementer and avid promoter of the EOS Management system (www.EOSWorldwide.com).As CEO and a member of the Board of Directors, I provided direction and communications to all shareholders. Successfully negotiated the business's sale to IR (Integrated Research, Limited), a global public corporation headquartered in Sydney, Australia.
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Prior ExperiencesNcr / At&T / Norstan Communications / Watson Wyatt Worldwide 1980 - 1996Held various management, software development, and consulting positions supporting the design of complex computer systems and architectures for mainframe and front-end processors, vendor management, inventor, telephony integration, and building a software telecommunications division to support the global customer base. Often requested by International clients to provide training and development sessions and expert problem-solving techniques, using data analytics.
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Frequently Asked Questions about Russ Zilles
What company does Russ Zilles work for?
Russ Zilles works for Eclipse Business Advisors
What is Russ Zilles's role at the current company?
Russ Zilles's current role is Principal Consultant specializing in technology integration and operational planning.
What is Russ Zilles's email address?
Russ Zilles's email address is rz****@****ces.com
What is Russ Zilles's direct phone number?
Russ Zilles's direct phone number is +161224*****
What are some of Russ Zilles's interests?
Russ Zilles has interest in Snowboarding, Biking, Martial Arts, Running, Hockey, Wakeboarding.
What skills is Russ Zilles known for?
Russ Zilles has skills like Telecommunications, Vendor Management, Program Management, Strategy, Management, Integration, Solution Selling, Project Management, Management Consulting, Ivr, Disaster Recovery, Strategic Planning.
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