PT Vidi Vici Indonesia Digital ( Jendela360 )• Customer Service & Key Manager | 27 December 2022 – 3 April 2023 | Ruko Komplek Business Park Blok AB-6 Jl. Raya Meruya Ilir no 88, Kebon Jeruk, Jakarta Barat Jakarta 11620, Indonesia. Answer questions about apartment properties (Owner and Tenant). Respond to room chat, phone and email customer. Manage all the flow of apartment keys, from borrowing to returning the keys. Using computers and applications, to solve Customer problems. (Qiscus, Phone, Company Dashboard)• Tenant Relation Support | 4 April 2023 – Until Now. Handling all Customer Owner and Tenant problems. Answer all problem questions and find the right solution. Work quickly, accurately and in detail, according to Owner/Tenant wishes. Coordinate with all parties related to Owner Tenant problems. Using computers and applications, to solve Customer problems. ( Company Dashboard, Rambox, phone)

PT Bukalapak.com TbkCSM VVIP (User Priority and Crisis Center) | 28 May 2018 – 27 May 2021 | During the covid pandemic, I work from home. ( March 2020 – May 2021 )• Handling all Customer Seller and Buyer problems. Respond to emails and calls with customers. Solve the Hard Complaint solution. Answer all problem questions and find the right solution. Using computers and applications, to solve Customer problems. (Zendesk, Phone, Company Dashboard) Work quickly, accurately and in detail, according to customer wishes. Behave professionally to all Customers. Coordinate with all parties related to customer problems. ( REFERENCE – Available on request )

PT Grab Taxi Indonesia • Admin Project Grab Shuttle (Transportasi Rakyat) 23 March 2017 – 4 May 2017. Recording customers who use Grab Shuttle. Looking for new potential customers. Provide brochures to customers. Ensure drivers are safe and perform vehicle checks.• Data Entry Project Grab Price Monitoring. 5 May 2017 -30 September 2017. Record the results of monitoring the price of the estimated trip. Perform price comparisons in every operating hour, between GRAB, GOJEK, UBER. Report to superiors if there are price constraints or system error events.(REFERENCE – Available on request)

PT Aplikasi Karya Anak Bangsa (GO-JEK INDONESIA) Call Center Inbound & Outbound Driver | May 2016 – September 2016 | Plaza City View, 3 Floor Jl. Kemang Timur 22, DKI Jakarta 12510 , Indonesia.• Receive inbound and outbound phone calls, Handling all problem driver gojek via telephone, Answer all questions the driver gojek problems and find solutions, Behaves professionally to all driver gojek. ( REFERENCE – Available on request )

Traning internship in Lembaga Penyiaran Publik (LPP) TVRI Jakarta. Institutional Public Relations TVRI. August – October 2013 | Building LPP TVRI, Jalan Gerbang Pemuda, Senayan, DKI Jakarta 10270. Task : News monitoring and news clippings on all News Paper related to news TVRI, Perform reception duties and visits, Doing Documentation, Input data to the Computer, Perform administrative task, Learn to make a Press Release.