Rustalyn York (Kirchhoff) Email & Phone Number

Kansas City, Missouri Area

• Responsible for coordination of all field construction project activities.• Directing and providing technical guidance to internal and external firms, contractors and vendors• Coordinating utilities, access and inspections• Generation/review of bid packages, coordination of site visits with engineers and contractors• Review site plans and delegation to sub-contractors and other assigned duties• Oversees current business and new client interactions.

Raymore, Mo

Expert communicator and negotiations leader in my industry. Liaison for all aspects of the organization to ensure the deal is completed on time if not before scheduled. Main function is promoting client interests, either sellers or buyers. Usual work duties are helping clients write the offer, inspecting the property, negotiating contract terms, and making sure the process is running smoothly and setting expectations.

Overland Park, Kansas

• Lead teams of Engineers and other technical support resources in the deployment of infrastructure and connectivity for telecommunication providers• Liaison with customers as their Operational Lead with respect to products and services provided• Coordinate company response to network outages and other customer impacting events• Create and document implementations processes and procedures• Business Review Presentations for Operational Analytical data• Managed Tier 1 and major accounts with over $5M in annual revenue• Translate business unit goals into executable plans, and drives execution within teams• Strategic operational planning to maintain current account revenue and organic revenue growth• Manage and communicate strategic initiatives with internal teams to deliver on commitments • Drive process adherence, impact metrics, performance analysis and reporting requirements• Develop and nurture long-term relationships within assigned accounts to provide premium support that allows for maximum revenue• Interpret and review contractual obligations internal and external• Assisting in the design and implementation of Customer Success best practices and trends.• ITIL Certified

• Oversee the deployment of connectivity engagements• Prepare and/or present implementation project plans• Create and maintain customer records on various platforms• Analyze customer data• Support internal/external meetings• Assist in creating and maintaining TSD support process documentation

• Monitor the Sprint SS7 network and troubleshoot outages with other NMC groups, switch sites, LEC’s and Telco’s• Ensure all parts of the SS7 network operate efficiently and knowing problems when they arise. This includes Magnum, SCP’s, ISCP’s, SDHLR’s, and HLR’s• Setup HP AcceSS7 protocol analyzers to trap customer traffic as part of the trouble shooting process when needed• Responsible for testing DS0, DS1, 1/0 and Wideband DCS, looping where necessary for testing purposes and working with other facilities