PRE OPENING GENERAL MANAGER OF THE FIRST RESORT LOCATION FOR LEMON TREE HOTELS BRAND IN INDIA

Unit Head managing all operations

 Handling operations of Food and Beverage department through an outsourced contractor. Handling operations of Housekeeping department through multiple outsourced contractors. Providing support to Engineering and Security departments to mantain standards as per contract with their respective contractors. Strengthening Front Desk operations and communication departments by focussing on Guest’s inquiries, requests, complaints and compliments. Focusing on staff grooming, soft skill trainings and development. Sustaining profitable operations through focus on budget, cost analysis & cost optimization.

FRONT OFFICE MANAGER AT RADISSON BLU HOTEL INDORE

 Coordination of Russian President’s Visit to Agra and hotel. Maintained highest guest satisfaction level throughout as compared to the rest of the chain. Awarded the Welcomachiever for the year from highest guest satisfaction index results. Implementing strategic plans in tune with the macro business plans, thereby achieving profitability. Improving the company image through effective corporate Public Relations and promotion activities. Planning & implementing infrastructure/facilities, renovation, development & expansion in hotels. Sustaining profitable operations through focus on budget, cost analysis & cost optimization.