Rustam Kambarov Email & Phone Number

Прага, Чехия

Prague, Czechia

•Handle reservation inquiries• Data input into the PMS system in the correct format as set in the PMS Operational manual.• Ensure that communication with other departments, Sales, Concierge, Housekeeping, Front Desk and any other concerned department is maintained with information which pertains to them.•Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management.•Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.•Inspire loyalty through personalized and efficient service driven by the guest's needs.•Manage time effectively•Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.•Work effectively by understanding, trusting and using tools and information appropriately.

Prague, The Capital, Czech Republic

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.• Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Prague, The Capital, Czech Republic

• Handle & coordinate room assignments and pre-arrivals.• Accommodate guest requests.• Assist with the check-in and check-out.• Communicating with hotel staff on the status of guest rooms.• Processing cash or credit card payments.• Managing guest service requests.

Prague, The Capital, Czech Republic

•Assists guests with all inquiries, both hotel and non-hotel related.•Maintains detailed knowledge of key events and activities in Prague including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.•Process all incoming and outgoing calls•Handles email communication with guests and hotel staff.

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

Postgraduate Diploma In Hospitality Management

Master'S Degree, Hospitality And Spa Management

Bachelor'S Degree, Hospitality Management