Lab Services Manager
CurrentRespond to and resolve customer inquiries related to electrochemical products and services.Work with cross-functional teams, such as sales and engineering, to ensure customer needs are met and new products are developed to meet market demand.Maintain a strong understanding of safety protocols and regulations in the electrochemical industry.Develop and maintain documentation related to electrochemical product tests.Oversee the daily operations of four testing laboratories, ensuring that testing activities are conducted in accordance with established protocols and standards.Provide regular reports to the Director of Technical Services on testing operations and performance, including key metrics and trends.Collaborate with other departments and teams within the organization to coordinate testing activities and ensure that testing results are communicated effectively.Ensure that testing equipment and facilities are maintained in good working order and that appropriate safety protocols are followed at all times.Manage testing schedules and prioritize testing activities based on business needs and resource availability.Monitor the testing quality and performance metrics to identify areas for improvement and implement corrective actions as necessary.