Rusty Austin Email & Phone Number

Washington D.C. Metro Area

• Responsible for the development of all courseware for Infor products, processes, professional development, and compliance training. Re-focused training revenue from public/private training to subscription-based SaaS.
• Worked with a cross-functional team to grow Education revenue from $14 million to more than $43 million in six years.
• Grew training subscription SaaS revenue from $4 million to over $11 million in 3 years.
• Acquired more than 130 customers and over $30 million TCV in less than 3 years for a SaaS training product
• New training product offering averaged over 50,000 registrations per year, and surveys from over 2000 participants showed a 90% approval rating

King Of Prussia, PA

• Responsible for the strategic direction of product training and documentation related to the GSI ecommerce platform. Directed a team of courseware developers, instructors, and technical writers to create technical.
• Streamlined courseware development using an XML content repository (CCMS) from which technical content could be easily repurposed for multiple outputs

Frederick, MD

• Responsible for leading the design, development, delivery and evaluation of training programs for the CA Security product line of business including all audiences (customer, partners, employees) and all roles. Worked.
• Generated $2.6 MM in training revenue during FY11 from Security product technical training for customers and partners
• Led the design, development, and delivery of a Security Sales Immersion training program where over 250 people were trained during a two-month program

• Responsible for managing a global CA product training delivery and evaluation program for employees and partners. Managed a $3,000,000 annual budget to support global delivery requirements for more than 30 products..
• Implemented a virtual classroom delivery program that trained 25% of all people during first year in operation ($575k travel savings); trained 55% of people by second year ($1.2M travel savings); trained 90% of people.
• Implemented a global online Professional/Social Community program within CA to facilitate informal learning, knowledge sharing, and employee collaboration, and within 6 months grew the program to 55 communities with.

• Responsible for the strategic direction of the global Education Services organization while generating webMethods software training revenue for the Americas and managing a global P&L. Directed a team of courseware.
• Converted the Education Services department from a cost-center to a profit center in 2 quarters
• Achieved strong revenue performance while maintaining double-digit profit margins for 14 consecutive quarters in the Americas
• Grew global Education Services revenue / margin:> FY06: $5,720,000 / 26% > FY05: $5,388,000 / 23%

Responsible for generating service revenue from the development of eLearning courseware and web-based online help systems. Provided special expertise to help close project work with new or active clients needing technology-based training solutions. Led a department of up to 25 people, and was responsible for budgets, forecasts, and P&L for the department.

Responsible for generating product revenue from the sale of a new training and documentation tool called RWD Info Pak (the first product developed and sold by the company) which is currently sold as Ancile uPerform. Conducted pre-sales demonstrations and helped execute projects with new or active clients. Led a team of up to 16 people and was responsible.

Project Director or Manager responsible for supporting clients with the implementation of large information systems such as SAP, Oracle, and several CRM packages. Led the design and development of performance-based training strategies for end-users including classroom materials, eLearning courseware, and web-based online help systems.

Bs, Computer Science

Activities and Societies: Club Hockey

Mba, Finance And Accounting