Greet customers and discuss the concern they have with their vehicle.Assess the vehicle’s condition and advise on necessary services or repairs.Prepare repair orders with descriptions of problems, repairs needed, and associated costs estimates.Coordinate with auto technicians to ensure repairs are done accurately and in a timely manner.Explain technical automotive information to clients in understandable terms.Follow up with customers to gauge satisfaction with services.Handle customer complaints, resolving issues where possible.Assist with billing procedures and process payments.

Processed all manufacturer and extended warranty claims on a timely basis ensuring proper documentation.Verifies criteria required by factory or distributor.Maintained liaison between technicians and warranty companies to ensure proper documentation was properly submitted and technicians were getting paid in accordance with established guidelines..Reconciled all warranty receivables with payments through the appropriate accounting schedule.Followed up on payment of outstanding claims.Filed and maintained all service records as required by the warrantor.Posted, recorded and processed records all recalls and bulletins affecting customer vehicles.Assisted with the cashier and telephone duties as needed.Assisted as service advisor when needed.Assisted with any clerical needs as directed by the fixed operations manager or the controller.Maintained a professional appearance and a neat work area.Performed other duties and tasks as assigned.

Swept and shoveled loose debris or salvageable scrap into containers and removes containers from work areas.Emptied trash cans in the service center.Maintained a somewhat clean working environment for the technicians.Assisted technicians in repair task when asked.

Operated stand-up forklift and electric pallet jack in order to transfer merchandise from the warehouse and shelves to the floor.Arranged merchandise for the stock crew to stock shelves.Unloaded merchandise from the trucks and arranged for placement to the floor.Stocked shelves while not operating a forklift.Assisted in other departments (grocery, produce, cooler) while waiting to be able to start moving stock.Also was certified as a filling station attendant for Costco.

Operated and maintained the company owned tow truck, hauling cars between store and to the auction or repair facilities.Used several different programs, including phone directories, social media, Lexus-Nexus and others in order to determine the location of debtors who had skipped.Interviewed former neighbors, stores, friends, relatives, and former employers to elicit information pertaining to whereabouts of skips.Follows up each lead and prepared report of investigation to creditor.Contacted debtors by phone or in person to attempt collection of money owed.Conduct investigations out in the field to collect data relevant to various cases.Performed surveillance activities and use advanced technology to gather evidence.Interview witnesses, suspects, or other relevant individuals to collect information.Prepared and submitted detailed investigation reports for each case.Work closely with repossession agents once the vehicle was located in order to ensure the vehicle was safely repossessed in accordance with state law.Verified information like employment history and lifestyle habits in order to gain information.Investigated insurance claims to detect fraudulent activitiesEnsured all investigation activities were conducted in an ethical and legal mannerStayed updated about the latest investigative techniques and legal changes that may impact fieldworkMaintained confidentiality of sensitive information

With working for this company for almost 20 years, I wore many hats. I started the Insurance Department, Automotive Recovery Department and Bad Debt Recovery Department. All while working as a debt collector.I also got my cdl while working there and started hauling cars between the stores using the company truck and hauler. Which eventually led to the company buying a tow truck that I learned to operate and maintain.I was also the first person in that franchise designated as an inhouse recovery agent.Other duties included: Field Investigator, Skip Tracer and Insurance Adjuster among others.