Rusty Conway Email & Phone Number

Charlotte, Nc, Us

I managed a diverse portfolio of >75 environmental services accounts valued at >$9M. I lead a team of 15 project managers responsible for ensuring client satisfaction at large-scale facilities, including Hearst Tower and The Bank of America Corporate Center in uptown Charlotte. My focus is on developing executive-level client relationships to strengthen account positioning and proactively address performance concerns. I travel to account sites to audit operations, ensuring quality standards, the scope of work, and SOPs are adhered to. As the Executive Operations Liaison, I meet with the CEO weekly to present performance data, resolution of field issues, and operational/financial target status updates.

Wayne, Pa, Us

In this role, I directed the 24x7 environmental services and call center teams to provide exceptional patient service and exceed contractual obligations. I coached a team of 3 direct report managers with oversight of >75 indirect reports; developed standard operating procedures around recruitment, employee engagement, training, staff scheduling, and payroll. My responsibilities also included managing the department’s budget and P&L. On a daily basis, I collaborated cross-functionally with the leadership team, nursing, food & beverage, physical therapy, and patient transport to identify and implement operational process improvements to increase patient score ratings.

Bensalem, Pennsylvania, Us

I optimized the region’s performance through management, coaching, and training of the District Manager (DM) team responsible for ensuring account satisfaction and delivering contracted services. I traveled with the DMs throughout the region, auditing healthcare facilities, and developing relationships with C-suite leaders to secure opportunities to expand professional services. Dedicated to organizational growth, I consistently identified and targeted new sales leads, cultivated a referral pipeline, and was a representative at national trade shows.

As the Ops Manager, I led and managed the office operations for a client-centric financial lending organization. My responsibilities included P&L oversight, staffing, performance management, mortgage and loan product training, marketing, and contract negotiations. I also identified and implemented cost savings opportunities and strategies to increase profitability.