Rusty Eagle Email & Phone Number

Spokane, Washington

Spokane, Washington Area

Coeur D'Alene Idaho

• Maintained the stability and reputation of the store by providing quality customer service for our clients. Services included faxing, digital copying/printing, mailbox rental, notary public service, shipping and packaging of various items.• Identified current and future customer requirements by establishing rapport. Introduced innovative services in which enabled more visibility on packages. Ensured availability of merchandise and services. Helped excel customer service by recruiting, selecting and training new employees. Provided leadership to staff by effectively communicating goals and objectives. Allowed employees to test their ideas, added insight to their mistakes and celebrated successes.• Contributed to increased sales three consecutive years in a row by building a larger customer base through showing value to our regular customers and exceeding customer expectations. Increased sales by 8% in 2012 and 12% in 2013. Increased mailbox occupancy by 50% in two years. In comparison of 2011 to 2013 increased average daily customer count by 48%. Consistently ranked in the Top 25 PostalAnnex+ stores in different product areas on numerous occasions.

Post Falls Idaho

• Answered inbound customer calls and provided exceptional sales and customer service. Helped individual and business consumers add new lines or upgrade existing accounts. Updated customer account information, handled billing issues, provided information about client products and services, and utilized up-selling skills while creating a superior customer experience.• Often won daily team competitions by offering customers tailored solutions to meet their needs. Contributed to biweekly team competition wins by providing an exceptional buying experience. Received numerous “kudo” calls where the customer gave my supervisor praise for the excellent customer service provided.

Spokane, Washington Area

• Trained new employees on safe and effective work methods through classroom and on the job supervision. Provided leadership by following up with employees, using constructive feedback and positive reinforcement.• Supervised work areas to ensure that daily activities were completed safely, accurately, efficiently, and in a timely manner. Developed and maintained positive working relationships with coworkers, managers, and customers under stressful work situations. Responsible for making timely decisions in the face of uncertainty.

Spokane, Washington Area

• Assisted Aquatics Director with management of staff. Duties included setting up trainings to ensure a safe, fun and professional environment. Worked on time sheets, scheduling, and coordinating other program areas. • Expanded the size of Novice Team from 8 participants in 2001 to over 80 participants in 2008. Those participants held 20 of 62 league records that include seven teams. Developed and mentored many quality age group participants who are now excelling at United States and Division I college programs.

Bachelor Of Arts (B.A.), English Language And Literature/Letters

Activities and Societies: Four Year Letter Winner Varsity Swimming

Diploma, General Studies, 3.53