-Leads the execution of hourly and salaried Workforce Management programs and initiatives by identifying customer and operational needs-Drives the Workforce Management strategy to improve associate experiences, retention, and business performance by ensuring the execution of "Schedule Right" in all assigned stores-Manages the talent acquisition strategy for assigned stores by developing, communicating, and delivering recruiting strategies to attract and maintaina skilled and engaged workforce-Manages talent pipelines by assessing talent, providing succession plans, and implementing talent programs-Manages talent review activities by overseeing talent programs and initiatives (for example, quarterly conversations, performance and talent calibration processes, annual talent reviews) to understand talent gaps, potential attrition, and high potential talent in assigned area-Ensures business needs are met by evaluating the ongoing effectiveness of current Workforce -Management and talent plans, programs, and initiatives-Drives the execution of multiple business plans and projects by identifying customer and operational needs-Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.-Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction toothers in their use and application-Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives

-Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard-Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias-Drive total store sales, understand your role in sales growth and how your area and team contribute to and impact total store profitability-Plan, lead and follow-up on organizational and operational change-Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests-Champion a culture where teams love to work and guests love to shop; recognize guest-service behaviors and reward outstanding performance-Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias-Take an active role in the development of leaders to be champions of a guest-centric culture-Lead an open-door culture where team members feel heard and issues are quickly resolved-Support leadership with creating schedules that fit both the guest and team members needs by teaching leaders the importance of understanding their team members scheduling desires.-Decrease fluctuations within team member schedules by developing a store staffing strategy that enables store leaders to increase predictability within their current team members hours and identify when external staffing is needed-Leverage your expertise to guide all store leaders in hiring and onboarding the talent with the right skills and experiences for their team by understanding guests’ and business needs-Develop a team of HR Experts and Team Leaders (if applicable) who serve the total store team by solving problems, removing roadblocks and engaging each team member in a way that connects them to Target’s purpose

• Managed a team of 300+ associates to meet and exceed company and customer standards• Increased Fresh foods financial performance by 38% or $47,000 year over year growth• Increased store Net sales by $1.5 million dollars and profit by $500,000 by ensuring proper merchandising and pricing presentations• Strategic and successful methods of increasing overall associate engagement and understanding of company processes and initiatives raising associate opinion survey from 75% to 85% engaged. • Managed inventory flow process and develop process improvements that increase on hand accuracy, replenishment efficiency, and merchandise instock• Drive processes and standards to ensure a clean, safe, and visually appealing environment for customers• Execute standard Company procedures and strategic initiative that drive customer experience• Proactively develop and implement plans to reduce negative impact of external factors on customer traffic and sales volumes. • Developed community involvement programs such as toy drives, clothing drives, and created a partnership with local animal rescues to donate damaged pet products• Implemented strategies to exceed company expectations on fundraisers, raised $19,573 for Levine’s Childrens Hospital in Charlotte, NC• Develop and implement programs that educate, enable, and motivate associates to effectively anticipate, identify, and resolve Customer issues and complaints• Create and maintain a culture throughout the store that values, supports, and recognizes associate efforts to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Customers• Set clear, challenging, and achievable expectations, performance measures, and goals that directly align with and fully support business initiatives and priorities, and ensure others do the same

• Managed finances including: interpreting, analyzing and explaining financial data and information• Proactively manage budgets by controlling cost• Managed inventory flow process and develop process improvements that increase on hand accuracy, replenishment efficiency, and merchandise instock• Drive processes to ensure a clean, safe, and visually appealing environment for customers• Execute standard Company procedures and strategic initiative that drive customer experience• Proactively develop and implement plans to reduce negative impact of external factors on customer traffic and sales volumes. • Develop and implement programs that educate, enable, and motivate associates to effectively anticipate, identify, and resolve Customer issues and complaints• Create and maintain a culture throughout the Store that values, supports, and recognizes associate efforts to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Customers• Set clear, challenging, and achievable expectations, performance measures, and goals that directly align with and fully support business initiatives and priorities, and ensure others do the same

• Primary Champion of Guest Experience and Logistics Operations • Manage Flow, Backroom, In-stocks, and Receiving and Reverse Logistics Processes • Successfully captained Logistics Shortage Reduction Program to reduce operational shortage in high shrink store • Manage daily logistics operations and lead a team of over 50 team members• Proactively drive positive guest experience and promote fast, fun, and friendly service• Actively drive Target Visa and deliver top results in the district• Manage performance for over 50 team members yielding top productivity numbers in the region• Develop and execute plans to improve logistics payroll, productivity, and financial accountability• Drive processes to ensure a clean, safe, and visually appealing environment for guests• Monitor and drive productive standards to ensure store is meeting Target Brand standards• Reduced company cost of personal injury by promoting safety/safeness culture and maintaining a safe environment for guests and team members. Currently achieved over 760 days “incident free” in Logistics • Achieve positive financial results through driving sales profitably, expense, and payroll management for $50 million dollar store• Develop and execute plans to improve theft prevention in high theft areas

• Managed performance of front end associates• Supervise and train new customer service employees• Organize, stock, and receive vendor merchandise• Manage daily financial transactions as a cashier and book-keeper• Provided outstanding customer service to all Food Lion Shoppers• Trained over 15 Assistant Book-Keepers on financial process.• Maintained cleanliness and assisted deli manager with duties• Maintained proper in-stocks and rotation in Deli• Ensured all sale items were signed quickly and accurately • Support help for local stores in proper signing• Ensured rotation and freshness in frozen food sections