Rusty Hebert Email & Phone Number

Ann Arbor, Mi, Us

Minneapolis, Mn, Us

El Segundo, California, Us

Provide technical onsite support, coordination and guidance to assigned personnel to ensure completion of new projects. Actively participate in project development meetings and complete on-site walk thru verifying project requirements have been correctly accomplished in accordance with design. Configure, support and provide technicians with corrective action solutions on a wide variety of network devices and infrastructure which utilize tele-mentoring, tele-medicine, EHR information, 2-way high definition video streaming and online archiving for live procedures. Adhere to company SOP’s in the participation of initial design and needed corrections for new integrated surgical suites. Manage and complete all regional service-related activities to include accurately completing all required documentation for each service activity performed. Provide in-person training to customers and internal employees on system functionality and best practices for usage. Provide quality surgical case support on an as required basis and provide program and configuration support for newly installed systems down to component level. Complete in-depth, onsite audits for newly installed systems ensuring consistency in the quality of work and adherence to internal SOP’s. Work directly with regional stakeholders to ensure customer needs are considered, understood and accommodated in making decisions that are both financially and logistically impactful. Provide onsite and remote after hours support to meet customer deadlines and expectations. Communicate directly with Management on the development of cost saving ideas and suggest options that allow for improved efficiency where possible. Diligently complete annual preventative maintenance on video integration on all covered ORs per established service agreements.

El Segundo, California, Us

Provided technical advice on escalated installations and service-related issues within the Central/Southern Region. Coordinated with both the Quality and Engineering Departments to identify resolutions or create a Change Request to correct design deficiencies. Acted as a liaison between Field Installation Team and Engineering Department bridging the communication gap to quickly develop resolutions to identified system issues. Initiated product complaints to launch internal investigations to prevent patient safety risk and identify product design flaws in response to critical equipment failures during surgical procedures. Created work instructions for field installation and service-related processes for both current and legacy products, benchmarked by all. Supported network video streaming technology across multiple platforms within surgical environments. Maintained both current and legacy video integration for surgical suites that interfaced with MRI and X-Ray technologies. Handled all system code revision requests for EOL equipment to add features and allow compatibility between discontinued components. Actively participated and provided technical put during bi-weekly meetings with Engineering Department. Discussed issues reported from the field and provided updates on outstanding tasks. Supported all specialized IMRIS (MRI) integrated OR suites utilizing video integration within region. Assigned as subject matter expert and field support for surgical overview video product. Provided onsite service training for onsite hospital technicians and internal employees. Provided back up Service Coordinator when work load required. Participated in continuous process improvement initiatives to create better efficiency within Service processes.

El Segundo, California, Us

Acted as a non-regional technician responsible for providing technical support for escalated issues and emergency repaid response. Provided extended onsite surgical case support for new installations and service issues. Temporarily assigned to service regions identified as problematic to enforce quality standards and rebuild expectations. Provided field training for newly hired Service Technicians on job responsibilities, expectations and SOP review. Collected data and reported to Engineering to assist with design corrections and improvements. Completed all required documentation in adherence with company SOP’s. Collaborated with Critical Response Team members on escalated issues that required continued monitoring/tracking and performed root cause analysis in the development of corrective actions. Field engineered end of life products for customers with budgetary restrictions to allow for continued operation. Assigned to assist with new installations when requested or when downtime from primary duties. Performed Service Coordinator duties to assist team. Worked with local Sales Team to ensure customer’s wants and needs were fully communicated when making decision on new equipment. Guided Sales Team with technical expertise to allow for personalized customization of newly released technology and products. Provide technical instruction and mentoring support for Onsite Endoscopic Specialists to better prepare them to assist with integration related issues encountered daily.

El Segundo, California, Us

Performed duties as Lead Installer on complex installations. Work directly with Project Manager to ensure room layout correctly established and met the customers intended use. Clearly instructed staff on system functionality and provided system demonstrations upon installation competition. Provided onsite surgical case support for new installations in coordination with local Service Technician. Programmed audio video systems per customer’s request for personalized usage. Completed punch list items per management on completed projects to finalize installation and ensure critical installation items were completed. Assisted with completion of required installation quality checklist post install to ensure quality standards had been followed and applied. Provided situational advice and escalated technical assistance for installation team members on newly integrated rooms. Responded to technical emergencies within region supporting local service team and provided rapid response.

Oklahoma City, Ok, Us

Coordinated jobs and communicated with Project Manager/Project Engineer on job status.Responsible for installing, testing, and troubleshooting A/V, Teleconference, Crestron control and other related systemsRead blueprints and installed components as specified.Worked with various terminations ; BNC, 15 pin , XLR, RJ11 , and other audio Connectors.Consistently exceeded expectations for quality of work, attention to detail and cost awareness.