Rusty Johnson Email & Phone Number

Bellevue, WA, US

Bellevue, WA, US

Irvine, California, US

Irvine, California, US

• Direct all aspects of the Reverse Logistic Consumer Services(RLCS) business including P&L, strategy, operations, account management, and business development for multiple facilities across the United States.
• Proactively manage customer relationships ensuring a high level of customer satisfaction by delivering on SLA’s and opening the lines of communication.
• Identified short-, mid- and long-term wins that transformed the culture and produced positive organizational results.
• Developed high level goals and worked with cross functional teams on analysis of cost, operations, and forecast data to ensure stated goals and objectives were met.
• Actively participate in company marketing and sales efforts to locate and on board new customers.
• Successfully launched ISO 9001, 14001, and 18001 across multiple facilities.

• Charged with guiding all operations for forward and reverse logistics department, including vendor relations, $15M annual operation budget, staffing, and contract administration. Design, introduce, and maintain supply.
• Spearheaded creation of forward and reverse logistics department for start-up enterprise, hiring / training staff, selecting vendors, negotiating contracts, and designing interface and on-boarding operations.
• Consistently maintained in stock levels, for 52 retail locations, by designing and implementing an automated inventory system resulting in a just in time (JIT) inventory position.
• Orchestrated 38% reduction in overall part repair costs by aggressively procuring discounted and reconditioned parts, along with development of efficient reclaim process.
• Generated 46% reduction in return / exchange costs and 20% reduction in stock-out percentages by creating bi-weekly exception and stock-out reporting.
• creating departmental metrics to optimize stock levels.

Basking Ridge, NJ, US

• Provided leadership in reducing device replacement costs, and guiding end-of-life product management and asset recovery / disposition. Served as primary escalation point-of-contact for supplier-related operations, and.
• Achieved 15% improvement in product repair forecast by optimizing use of current systems and creating new reporting, eliminating stock-outs and improving customer satisfaction.
• Produced operational efficiencies by increasing product remanufactured utilization by 33%, generating cost savings of $7M or 28%.
• Reduced excess and obsolete (E&O) cost liability, while driving down costs to repair program by collaborating with suppliers in development of overstock reporting systems.
• Enhanced achievement of customer requirements by directing material planning for inbound and outbound products, and streamlining materials planning processes with receiving and distribution.
• Championed annual EBITDA savings by actively designing and executing cost improvement plans.

Basking Ridge, NJ, US

• Orchestrated inventory replenishment operations for 800+ retail locations, leading inventory planners in maintaining lean inventory volumes across 22-state territory. Served as escalation point-of-contact for retail.
• Played critical role in company achieving $16M inventory reduction or 10% within 2-months, as well as $50+M in ongoing annual savings by leading a cross-functional team in development of lean inventory initiative..
• Drove savings through introduction of new programs and process improvements, aligning procurement and marketing strategies with operations.
• Strengthened company’s sales forecasting capabilities through analysis and interpretation of sales run rates, ensuring use of appropriate sales algorithms.
• Contributed significantly to development of just-in-time (JIT) inventory model by creating departmental metrics to optimize stock levels.
• Recognized for outstanding performance by achieving $573M of incremental savings through on-time integration of Western Wireless properties, and “What was that Award” (WOW) for “operating beyond normal bounds and.

Basking Ridge, NJ, US

Basking Ridge, NJ, US