Rusty Profitt Email & Phone Number

United States

Cincinnati, Oh

• Manage relationship and contracts for 70+ strategic partners, including offshore, and 80+ users • Supervise 10+ employees including performance evaluations and development, issue resolution and corrective action• Approve and resolve issue related to invoices• Facilitate the scanning/uploading of projects/addendums • Support our reprographic plan room partners to help them meet the SLA requirements• Responsible for plan room metrics • Responsible for training and supporting of our Reprographer partners on the proper way to scan/upload projects/addenda • Extensive traveling to provide technical support the Internet Plan Rooms• Helped setup workstations for use with our FTP program • Setup the large and small format scanning equipment • Trained scanning personnel on the proper techniques for scanning the projects • Trained data entry specialist on how to enter the project data • Created user guides • Provide PC support for customers

Cincinnati, Oh

In the absence of the Director of Reprography I have been working with the VP of Content to This includes creating and Approve scanning invoices and resolve any issues that may arise from inaccurate invoices. Support the facilitation of scanning/uploading of projects/addendums received in the office. Support our reprographic plan room partners to help them meet the SLA requirement of iSqFt. Track down and resolve issues with project/addendum receipt and scanning/uploads. Responsible for monthly plan room metrics that include the number of projects and addendums uploaded and their timeliness in relation to the SLA. Provide support for 70 strategic partners and 80 iScan users. Supervisor over three employees. In addition to the duties defined in the POM Administrator/Internet Plan Room Support Specialist.

Cincinnati, Oh

Responsible for administrating the iSqFt POM system. Responsibilities include inputting Reprographer location information, pricing for plans and spec pages, delivery zip codes and pricing; technical issues that deal with downloading and fulfilling print orders, and maintaining transactions and credits refunds for POM print orders. Responsible for training and supporting over 35 of our Reprographer partners on the proper way to scan/upload projects/addenda to the iSqFt servers. Still responsible for the duties defined under Internet Plan Room Support Specialist below.

Cincinnati, Oh

Worked as a traveling support specialist to the iSqFt Internet Plan Rooms. Helped setup workstations for use with our iScan FTP program for sending plans/specs/addenda to our formatting servers. Setup the large format scanning equipment, as well as our small scanning equipment. Trained scanning personnel on the proper techniques for scanning the projects for iSqFt. Trained data entry specialist on how to enter the project data into a project for iSqFt. Provided technical support for more than 30 Internet Plan Rooms. Supervisor over one scanning personnel. Star of the Month award winner for the month of May 2004 for contributions to the iSqFt team.

Cincinnati, Oh

Worked with customers to help setup their computer for use with our website. Walked them thru the website showing them all the features our website has to offer. Worked with General Contractors with their computer setup for use with our site, walked them thru some features of the General Contractor side of our website. Dealt extensively with Microsoft Windows 98, 2000, and XP as well as Internet Explorer 5.5 and 6. Helped customers with plotter printing issues with such brands as HP and Xerox. Helped customers in downloading the appropriate software for viewing plans/specs/addenda on our site. Provided support for use with our on-screen estimating software for installation issues and security right issues. Developed customer relationships.

Cincinnati, Oh

Contacted subcontractors and suppliers for General Contractors by following up on their invitations to bid on various projects. Updated subcontractors and suppliers information in our company’s database. Developed customer relationships. Provided technical support by helping the subcontractors and suppliers navigate our company’s website. Assisted them in downloading the appropriate software and making sure that their computer is compatible to navigate our website. Walked the subcontractors and suppliers through our website, as well as assisting them with printer problems.