Rusty Robertson Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

• Directed cross-functional projects spanning Customer Service, Accounts Receivable, Finance, Chargebacks, and Distribution teams to ensure on-time completion. Hired, trained, and mentored a team of two Business Analysts.
• Managed a $4.5M budget, two direct reports, and 16 contractors to streamline the migration endeavors of 32 Manufacturer programs ($5B in annual product revenue) to the DC1/XT ERP System and maintain healthy.
• Drove a 100% increase in identifying suspicious orders for controlled substances by introducing a suspicious order monitoring system in collaboration with IQVIA and internal teams while processing 100+ orders per week.
• Secured $250K in annual cost savings by overseeing a Product Returns Enhancement Project to implement scanning technologies and automate processes, decreasing processing time by 50%.
• Improved ROI and contract efficiency by collaborating with an 8-member Chargeback/Rebate Processing Team, integrating EDI data into the ERP systems (customers, products, and contracts), and creating a user-friendly.

Dallas, Texas

• Orchestrated the launch of 3PL operations in Toronto, Canada (Innomar Strategies) and Melbourne, Australia (World Courier) by standardizing reporting processes and streamlining operational aspects of business units.
• Initiated the Innomar Strategies' 3PL service in Canada by onboarding eight MFG clients and providing expert consultation.
• Supported the growth of manufacturer programs from 8 to 75 by mapping out a sustainable growth model and implementation plan and instructing a team of 15 (Canadian group) on US processes to fulfill Canadian business.
• Spearheaded World Courier Australia’s deployment and onboarding of 10 manufacturer programs by defining SOPs and integrating data with MFG partners to deliver world-class customer service.

Dallas-Fort Worth Metroplex

• Supervised a program management team of 24 associates and instituted best practices to confirm the successful implementation and management of 95 MFG programs.Highlights of accomplishments in this role include:
• Negotiated profitable contracts, captured new business development opportunities, and coordinated financial activities, such as P&L management to capitalize on company cost savings.
• Developed and presented top-of-the-line service offerings by liaising with a team of 15 internal functional leaders to enhance client satisfaction, retention, and program efficiency.

Education record

Bachelor Of Business Administration - Bba, Finance, General