Rusty Jessee Email & Phone Number

Middletown, Oh, Us

Cincinnati, Oh

* Support over 1,500 associates in the field operations organization from regional vice president to field technicians on a variety of data metrics and reports.* Subject matter expert for field operations on a variety of topics, including repeats, multiple repeats, Customer Premise Equipment (CPE), and technician status.* Develop effective reports through data analysis from a variety of sources to assist local leadership in making decisions.* Manage project to improve technician CPE field utilization from 89% to 98% through a variety of tools, including reports and meetings.* Troubleshoot and resolve issues with reports, including discrepancies between corporate and local reporting.* Work with corporate reporting to develop new reports for leadership, such as the FIFO equipment report.* Develop processes across departments to assist them in efficiently and effectively completing their work.

Cincinnati Area, Ky

* Led high-priority regional statement redesign project for commercial clients, which included design, setups, use cases, testing, and implementation.* Responsible for implementing multiple rate increases on regional billing system.categories.* Worked with other departments on wide-ranging solutions on issues such as system and data fixes, statement, and tax auditing. * Part of team that spearheaded data merges after purchasing competitors.* Managed support queue for department, including weekly reporting and ticket delegation and escalation. * Developed and facilitated query training for co-workers.

Florence, Ky

* Managed a variety of small and medium projects that revolved around migrating data, from competing vendors/databases to ADP applications.* Reduced costs $40,000+ annually by designing, developing, testing, and documenting a new application using SDLC methodology that allowed pending work to be migrated to new system so that it would not need to be manually entered.* Increased company efficiency by developing new file structure that allowed sister companies to eliminate steps in their conversion process.* Developed new conversion processes by analyzing and mining the data set of a major competitor to help increase sales force effectiveness.* Wrote a support tool that was later used by national technical support.

* Improved telephone agent availability level 15% by writing operational improvements adopted nationally that also reduced client complaints.* Resolved critical client needs by delegating issues to specialists in response to written complaints from clients.* Designed custom programs for clients in response to specific requests from them by gathering requirements and a needs analysis.* Anticipated departmental needs by developing and implementing a weekend support schedule to improve supervisor’s access to employees and clients.* Provided strategic solutions for client department managers via consulting on issues such as asset management, inventory control, productivity, fraud/embezzlement, and business process improvements.

Mba, Information Systems

Activities and Societies: MBA Student of the Year my final year. 3.9 GPA

Ba, Business Management

Education record

Education record