Rusty Jessee Email & Phone Number

Middletown, OH, US

Cincinnati, OH

* Support over 1,500 associates in the field operations organization from regional vice president to field technicians on a variety of data metrics and reports.* Subject matter expert for field operations on a variety of topics, including repeats, multiple repeats, Customer Premise Equipment (CPE), and technician status.* Develop effective reports through.

Cincinnati Area, KY

* Led high-priority regional statement redesign project for commercial clients, which included design, setups, use cases, testing, and implementation.* Responsible for implementing multiple rate increases on regional billing system.categories.* Worked with other departments on wide-ranging solutions on issues such as system and data fixes, statement, and.

Florence, KY

* Managed a variety of small and medium projects that revolved around migrating data, from competing vendors/databases to ADP applications.* Reduced costs $40,000+ annually by designing, developing, testing, and documenting a new application using SDLC methodology that allowed pending work to be migrated to new system so that it would not need to be.

* Improved telephone agent availability level 15% by writing operational improvements adopted nationally that also reduced client complaints.* Resolved critical client needs by delegating issues to specialists in response to written complaints from clients.* Designed custom programs for clients in response to specific requests from them by gathering.

Mba, Information Systems

Activities and Societies: MBA Student of the Year my final year. 3.9 GPA

Ba, Business Management

Education record

Education record