Chief Financial Officer
Virginia Beach, Virginia, Us
Issuetrak is a fast-paced, agile software company based in Norfolk, Virginia – right next to Va. Beach. We’ve got a 20-year track record of successfully developing issue-tracking and process management software for companies of all sizes. We’re stoked on innovation, and we love data, and we harness the power of both to develop a next generation product. We are a customer-centric company with a dedicated vision of creating the most robust and versatile software solution for our clients. And, we aren’t afraid to take risks to make this happen.Although I’ve been involved at Issuetrak as a board member since 2002, over the past few years, I’ve supported the company more directly – first as a chief financial officer, then as vice president of sales and marketing, and most recently, as chief customer advocate.My background in financial modeling and analysis aligns naturally with my role as chief financial officer, and heading up the sales team allowed me an opportunity to understand how our clients depend on Issuetrak to automate and customize their workflow to streamline processes around organizational issues and problem solving.I’ve since segued into the role of customer advocate, building on my knowledge of our customer base and creating a new way to focus the future of our product vision – with the direct feedback and viewpoints of our clients.Traveling across the country, meeting face-to-face with our software clients, learning about their pain points, and understanding their unique challenges allows me to provide critical input to the business development team at Issuetrak to help shape our product roadmap decisions and improve our service offerings. My conversations with clients lead directly to real improvements and changes in the way our company serves our users.