Rusty Robinson Email and Phone Number
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We provide executive consulting, training, and coaching and serve as a catalyst for business leaders and organizations to achieve world-class performance excellence.We deliver business solutions for CIOs and IT Executives that help address their most important Digital Transformation and Enterprise Service Management training needs and challenges.Multiple projects and initiatives over 25+ years to optimize enterprise-wide solutions and results that achieve performance excellence. We provide advanced ITIL 4 and DevOps certification training for IT and business teams with an interactive training approach aligned with your business goals and objectives.Focus areas: IT and Service Management (ServiceNow), ITIL 4/DevOps Training Delivery, Systems Alignment/Integration, Process Design/Improvement, Agile Project Management, and Value Stream Management.Performance 360 is Small Business (SB) and Disabled Veteran Business Enterprise (DVBE) certified. Service-Disabled Veteran-Owned Small Business (SDVOSB) CVE Verified.Please visit our website at: www.performance360.net
Performance 360
View- Website:
- performance360.net
- Employees:
- 2
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Performance 360Escondido, Ca, Us
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Founder & PresidentPerformance 360 Oct 2003 - Present
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Senior Business Consultant | Trainer | CoachPerformance 360 Oct 2003 - Present• Provides ITIL 4 and DevOps Certification training to IT and business teams to support their strategic digital and ITSM transformation efforts. Training courses includes Digital & IT Strategy; High-Velocity IT; Drive Stakeholder Value; Direct, Plan & Improve; Create, and Deliver, & Support Strategy. Courses include practical study assignments, in-class exercises, exam prep and final Certification Exam. • Senior consultant and advisor for multiple Service Management initiatives with various clients using the ITIL and DevOps best practice framework. Help clients accomplish business and strategic digital transformation initiatives driving customer success. • Designs and tailors’ core ITIL/ServiceNow process areas such as Incident, Problem, Change, Knowledge, Request Fulfilment, Service Catalog, Facilities Management, Planned Maintenance, and Customer Service Management. • Conducts business process improvements that resulted in reduction in the incident response time, decrease deployment and production defects, improve delivery cycle-time through agile and value stream mapping, and reduce overall costs to IT and the business.• Delivers productivity and efficiency improvements across business units. Identifies and implements Key Performance Indicators (KPIs) to monitor performance and align operational priorities. Works with leadership teams and key staff to ensure transformation efforts are implemented. • Created Service Catalog of over 260 items by conducting 20+ workshops to help identify and quantify service descriptions, streamline business workflows, establish roles and responsibilities, and create initial service level agreements. Applied lean and agile methods.
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Senior ConsultantLinium Jun 2018 - Jan 2019Albany, New York, Us• Responsible for managing the successful deployment of ServiceNow business process and productivity solutions for clients• Requirements elicitation, process design, use case definition, and gap analysis between current state and future state• Conducts system evaluation and alignment of platform capabilities ensuring maximum business value• Performs agile project management methodology and development life cycle as scrum master ensuring successful project execution• Conducts project kickoff meetings and related client workshops to determine tailored and prioritized project activities and training opportunities • Identifies upsell opportunities and engages Sales & Pre-Sales teams as needed for added customer value and adoption -
Senior Business Process ConsultantCask, Llc Sep 2016 - May 2017San Diego, Ca, Us• Provided consulting services to assist senior leaders develop business and technology solutions leading to improved performance using ServiceNow platform.• Improved operational effectiveness for clients by consolidating IT tools and processes, automating workflows, implementing dashboards, and optimizing service level governance.• Developed strategic roadmaps, led process design workshops, mapped business service requirements, conducted platform user training. -
California Team Excellence CouncilCalifornia Council For Excellence (Cce) Mar 2004 - Aug 2014California Team Excellence Award (CTEA) Program.http://www.calexcellence.org
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Vp Corporate Operations, Sr. Consultant | Trainer | CoachFuture Achievement International (Fai) Feb 2012 - Feb 2014• Led Corporate Operations, actively engaged in long-term corporate strategic planning and execution of short-term initiatives.• Created systematic business processes to enhance support for 40+ strategic partners and client networks.• Certified consultant, trainer, and coach of the MERIT Integrated Solutions™ designed to maximize Personal Leadership Effectiveness™ based on character-based principles.
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Senior Business Process ConsultantSaic May 2008 - 2011Reston, Va, Us• Managed and assisted in the development and implementation of business processes, policies, procedures, roles, responsibilities, and performance metrics for the Consolidated Afloat Networks and Enterprise Services (CANES) program at PEO C4I -SPAWAR. • Conducted analysis of business processes and performance including; current state-gap analysis, benchmarking/best practices identification, and other related activities related to business process improvement. • Led initial ITSM transformation efforts on the CANES program using Information Technology Infrastructure Library (ITIL) best practice framework. Drafted organizational structure modifications and realignment activities to maximize cross-functional process mapping. -
Business Process ManagerSaic 2004 - Apr 2008Reston, Va, Us• Managed the development/implementation of business processes, policies, procedures, and responsibilities, and performance metrics for the Joint Network Management System (JNMS). • Directed and managed achievement of SEI/CMMI Level 5 Certification and ISO 9001 Registration activities for the JNMS Project (Defense Solutions Group) leading to improved organizational performance.• Responsible for over 140 project procedures and process flows covering software development and management, system engineering, test, review, configuration management, quality assurance, fielding and training, production, and help desk.
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Consultant / Business DevelopmentHaines Centre For Strategic Management 2004 - 2004Brisbane , Queensland, Au• Provided consultation and training in the area of strategic planning, systems thinking, enterprise-wide change, leadership development, CMMI, and business excellence using the Baldrige Criteria for Performance Excellence. • Assisted Centre principles in the recruiting and attainment of prospective clients. Helped design, develop, and implement a customer relations management system for the tracking and follow-up of product orders, workshop attendees, and client consulting engagements. -
Senior Quality Engineer, Senior Training SpecialistPennant Alliance (Saic/Csc) - County Of San Diego 1998 - 2003• Provided external consulting services to help the organization achieve Software Engineering Institute (SEI) Capability Maturity (CMM) Level 3 in meeting a major milestone realizing a cost savings of over $1,000,000.• Assisted with leadership and management training to senior leaders, project managers, and supervisors in the understanding of Information Technology (IT) industry best practices.• Performed independent software quality verification and oversight of activities on multiple projects and service requests. Provided SQA support for SEI/CMM level attainment efforts. Assisted and supported senior management in implementing the Application Service Delivery (ASD) Quality Management Program.
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Total Quality Coordinator / InstructorUs Navy - Naval Leader Training Unit (Nltu) 1995 - 1998• Facilitated executive leadership in the development of a mission statement, quality philosophy, identification and prioritization of stakeholders, cultural and climate assessments, and identification and mapping of organizational processes and performance measures. • Certified by Secretary of the Navy as a Total Quality Specialist. Qualified to teach all five Department of the Navy’s quality courses. • Certified Department of the Navy Strategic Planner. Completed intensive and interactive 4 week program sponsored by the Undersecretary’s Office. One of only 6 enlisted persons Navy-wide selected. Professionally facilitated sessions with Flag and Senior Officers. • Taught 22 “train-the-trainer” classes to over 500 senior leaders and managers. Routinely sought after by former students requesting consultation on quality implementation issues, ISO 9000, and Baldrige National Award criteria.
Rusty Robinson Skills
Rusty Robinson Education Details
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University Of PhoenixElectronic Technology -
University Of PhoenixTechnology Instruction
Frequently Asked Questions about Rusty Robinson
What company does Rusty Robinson work for?
Rusty Robinson works for Performance 360
What is Rusty Robinson's role at the current company?
Rusty Robinson's current role is Founder of Performance 360, delivering Advanced IT Certification Training and solutions for executives to address their most important Digital Transformation needs and challenges..
What is Rusty Robinson's email address?
Rusty Robinson's email address is ru****@****ent.com
What is Rusty Robinson's direct phone number?
Rusty Robinson's direct phone number is +176073*****
What schools did Rusty Robinson attend?
Rusty Robinson attended University Of Phoenix, University Of Phoenix.
What skills is Rusty Robinson known for?
Rusty Robinson has skills like Business Process Improvement, Change Management, Management Consulting, Team Building, Strategic Planning, Coaching, Organizational Development, Team Leadership, Leadership, Business Strategy, Cross Functional Team Leadership, Process Engineering.
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