Gordon (Rusty) Stephenson Email & Phone Number

Plano, Tx, Us

Dallas/Fort Worth Area

Acts as a corporate liaison between Rebel Athletic and Cheer Athletics to provide a seamless retail experience for athletes, parents, and fans of Cheer Athletics in 15 locations across North America and Europe.

Dallas/Fort Worth Area

Hurst, Tx

Dallas, Texas

Dallas/Fort Worth Area

•Directed team of 22 sales professionals for Men’s, Ladies’ and Children’s Shoes at location in The Parks Mall, Arlington, TX totaling $6.5M in annual sales (Sept. 09–Oct. 10).•Provided leadership to staff of 15 associates for Shoes and Accessories at location in Golden Triangle Mall in Denton, TX (Jan. 07–Sept. 09).•Commenced a steady stream of communication with Merchandise Buyers, Corporate Visual Planning, and Vendor Reps to ensure the success of 20-30 branded and exclusive shoe… Show more •Directed team of 22 sales professionals for Men’s, Ladies’ and Children’s Shoes at location in The Parks Mall, Arlington, TX totaling $6.5M in annual sales (Sept. 09–Oct. 10).•Provided leadership to staff of 15 associates for Shoes and Accessories at location in Golden Triangle Mall in Denton, TX (Jan. 07–Sept. 09).•Commenced a steady stream of communication with Merchandise Buyers, Corporate Visual Planning, and Vendor Reps to ensure the success of 20-30 branded and exclusive shoe brands. •Expertise in footwear construction processes and proper measuring techniques, identifying and overcoming common fit issues resulting in building rapport between consumers and sales professionals.•Executed training modules on the store level to educate direct reports on features and benefits of merchandise to promote regular price selling and lower return rates, thus increasing profitability.•Coached associates in building relationships with customers to allow maximum selling potential and gain repeat business.•Ensured merchandise presentation was impactful, appealing, and organized for effectual cross selling.•Collaborated with all levels of organization to obtain information/meet company objectives including Merchandise Buyers, Merchandising Managers, and Vendor Representatives.•Actively recruited/retained selling professionals to provide exceptional customer service to all guests.•Effectively coordinated promotional periods for vendors on a regular basis which included planning, educating associates on features and benefits, appointment setting, executing aggressive sales goals, and follow-up reports.•Responsible for tracking actual activity to planned activities at all levels, including sales and use of hours.•Completed performance appraisals for all direct reports on a monthly basis.•Exceptional skills in all aspects of providing high levels of customer service.•Handled complex customer service situations in compliance with Policy and Procedures. Show less