Analyze financial data and performance metrics to identify trends and opportunities for improvementDevelop financial models and forecasts to support strategic decision-makingCollaborate with stakeholders to gather requirements and provide actionable insightsPrepare reports and presentations to communicate findings and recommendationsMonitor key performance indicators and track progress towards goals

Resolved quality issues of capability, tolerancing, and materials related issues.Resolved quality issues by identifying problems, examined solution options, implemented action plans and provided solution resources.Recommend changes to processes based upon findings and performed follow up procedures to verify effectiveness.Participated in the planning activities to determine appropriate use of existing and new measurement systems during new tool or process design and startup.Participated in the development of Failure Mode and Effects Analysis (FMEA).Maintained Control Plans and FMEA's throughout the life of the part.Facilitated and promoted the use of appropriate problem-solving techniques for effective root cause analysis and successful corrective action.Coordinated with Sales, Purchasing, Engineering, and Production to help resolve customer complaints and concerns.Applied appropriate use of statistical techniques.Determined and applied appropriate Measurement System Analysis tools.Recommended and implemented enhancements to the quality system that resulted in improved corporate quality performance, increased customer satisfaction, and/or simplification of processes to reduce costs.Ensured readiness for all internal and external quality audits.Developed the annual audit plan, trained internal audit team members, performed necessary duties as Lead Internal Auditor and provided ongoing communication/reporting of results.Coordinated and directed external 3rd party registration auditsParticipated in quality reporting and management review process.Managed and supervised quality department including all aspects of planning and task management within the department.

Duties & Responsibilities:• Gather metrics information and data to ensure data accuracy.• Analyze data using Minitab and Excel VB scripts.• Track manufacturing production data in SAP.• Investigate problems and work with QA Management on disposition and corrective actions for recurring discrepancies.• Monitor trends related to metrics processed and escalates issues to management;• Provide support in representing the metrics process during internal and external audits;• Provide training to internal team members regarding metric reporting and data analysis.• Perform other duties or special projects as assigned.Skills• Strong computer skills (proficient with Microsoft Office)• Demonstrate written and verbal communication skills• Demonstrate independent worker and ability to work with teams• Demonstrate attention to detail• Apply Lean Six Sigma methods including 5S

I worked on many various projects throughout the plant, from computer and network systems, desktop publishing, safety meetings and training, time management systems, surveillance systems, to asset troubleshooting and repairs. • Diagnose and solve computer issues• Install software, hardware, and perform tests on computer equipment• Monitor computer processing systems, and program performances• Set up computer equipment, schedule and provide maintenance• Install network hardware and software• Provide network administration services

I provided software, hardware, and network support for the factory. Diagnose and solve computer issues.Install software, hardware, and perform tests on computer equipment.Monitor computer processing systems, and program performances. Set up computer equipment, schedule and provide maintenance.Install network hardware and software.Provide network administration services.

Managed business through training and developing associates to successfully sell products and installed services. Duties:Held product and installation seminars for customers and associates to increase their knowledge of various flooring procedures. One on one training of associates to assist them with product knowledge, installation and troubleshooting problems with various products and installation processes. Performed daily sales analysis, inventory control, product replenishment as well as protecting company assets.

Manufactured decorative concrete products using self-developed formulas, chemical synthesis, reaction incompatibilities, and batching methods. Used precise calculations of mixture rates using complicated formulas for raw materials. Created marketing plans to sell and distribute products in the United States and overseas. Developed an understanding of laws and procedures regarding shipping hazmat roducts domestically and internationally. Setup and maintained an accounting system to keep record of materials, freight and packaging cost as well as revenues, customers, warranties and safety standards. Created product brochures and catalogs using Adobe Photoshop, Microsoft Publisher and Microsoft Excel. Created and maintained multiple websites using Microsoft Power Point, Adobe Dream Works, Microsoft FrontPage and Microsoft Expressions, that included shopping carts, PayPal, PHP, Google Pay, blogs, webmail, E-Catalogs, Java, Flash and much more.

Responsible for developing project plans and budgets, managing and scheduling subcontractors, ordering and maintaining material inventories and following local building codes. Use basic math, algebra, geometry and trigonometry on a daily basis. Duties: Communication with customers and subcontractor to coordinate the customer wants and needs as well as maintaining my level of quality requirements.Developed spreadsheets, data bases and advertising materials used for daily business.Created and maintained several websites to promote home sales using a variety of publication software.

Responsible for securing and selling finance programs for new and used car sales. Had a working knowledge of Truth in Lending Act(TILA), simple interest, compound interest, balloon and lease purchases and Fica Scoring System cause and effect.Duties:Executed contractual agreements, DMV paperwork, extended warranty and other contracts between the dealership and its customers.Sold additional products such as extended warranties, service contracts, GAP insurance and other add on services.

Sold new and used vehicles achieving higher than average commissions for myself and gross profits for the company.Established a loyal customer base using honest persuasive methods.Retained customer base by giving friendly and reliable service after the sale.1996-1997: Internet Sales Manager Duties:Created and maintained the dealership’s first website using HTML code.Handled all internet sales within the dealership.1997-1999: GMC Truck Sales Manager Duties: Was responsible for ordering new truck inventory, hiring and firing, developing a successful sales force to achieve acceptable gross and net profits for the dealership.

Achieved department sales standards and goals, and performed sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor.1988-1989: Dallas, Computer and Electronics Sales Associate Duties:Achieved department sales standards and goals, and performed sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor. 1989-1990: Dallas, Texas Automotive Service Manager Duties: Responsible for scheduling, safety, performance and profitability of 80 Mechanics and 20 Service Writers & Sales Associates. 1990-1991: Dallas, Texas Sales Development Manager: Home Appliances and Electronics Duties: Was responsible for introducing and implementing a new variablecommission rate program to thirty five Home Appliances and Electronics Sales Associates. Held daily one-on-one and weekly department sales training seminars to insure the success of the individual sales associates within six departments.1990-1993: Sherman, Texas – Midway Mall Home Appliances and Electronics Department Manager Duties: Was responsible for forecasting and controlling the schedule, payroll, gross sales and net profit for the six divisions within the department. Manage inventory and signage, as well as training sales associates to diagnose merchandise to minimize returns.In addition to department duties; I was also responsible for loss prevention, opening & closing of store operation overseeing an average of 75 personnel, and the shared responsibility of manager-on-duty for all of store.

Investigated insurance fraud, divorce and custody cases, employee theft, and acted as a process server.