Rusty Thornton Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

Revitalization of the management company for 250+ properties including multi-family, single-family, fourplexes, duplexes, apartments and townhouse style condominiums and commercial units. Standardized general support and property operations management. Improved tenant relations and retention. Enhanced owner/management and vendor/management relations. Professionally represented numerous owners with vendor relations for best practices to protect the owners’ investments and to maximize profits while maintaining the integrity of the property.Development and implementation of policies and procedures to improve efficiency for all properties.Communicating regularly with owners and investors on vacancies, tenant issues, physical conditions of the properties and financial expenses.Rent collections, deposits and managed financial expenses, budgeting and reporting for owners, monthly and annually.Professionally resolved tenant complaints and property concerns including afterhours emergencies.Oversaw all tenant maintenance requests, property improvements and make ready coordination.Planning and development of modernization and revitalization renovations to properties to maximizeproperty value and profitability.Management of third-party contractor teams including obtaining estimates, providing estimates toowners for approval, submitting work orders and invoicing.Processing city required inspections and permitting.Maintaining intimate knowledge of lease agreements and ensuring compliance from accounting tooperations perspectives.Ensured consistent, thorough collection of application fees, security deposits, rent, late charges and other revenues.Performed routine, Move-In and Move-Out inspections, calculated applicable charges for damages,determined market readiness aesthetics of each property.Processed outstanding balances. Initiated and conducted eviction hearings when necessary. ProcessedTransUnion monthly submissions.

Dallas-Fort Worth Metroplex

Multiple facilities management. Overseeing all day to day operations of two dog daycare and boarding facilities plus a retail location with staff management of 40 plus team members.Close working relations with veterinarian teams to provide medical care for boarding / daycare clients.Created new structures for company policies and procedures resulting in outstanding client care andincreased business development.Improved daily practices to ensure the safety and security for all pets within the two facilities.Staff training, productivity goals, team responsibilities and practices. Human Resources Management.Reorganization of staff by encouraging teamwork and cooperation which lead to a new culture withinthe company.27% increase in Net Operating Income on average per yearP & L financial management and budgeting of approximately $2.3 million per year with both facilities

Dallas, Texas And Northglenn, Co

Held overall responsibility for dog and cat daycare, boarding, grooming and training for up to a hundred and fifty pets in facilities located in Irving, TX and Northglenn, CO.Team leadership for twenty plus staff members in each location involving client relations, softwaretraining, Canine behaviors and handling, Pet CPR and First Aid and daily resort operations.Working with six resort supervisors to maintain the highest levels in client satisfaction and over goodheath of the pets placed in our care - achieving the highest goal of happy, healthy, safe pets.Providing outstanding levels of care that focused on physical exercise, mental stimulation and socialinteraction for all guests.Designed time management and productivity solutions along with team building exercises that wereinstrumental in reaching higher levels of proficiency.Human resource management involving payroll processing, staffing needs and health care systems.Veterinarian relations and Grassroots Marketing Techniques.Strategic and tactical planning for target marketing.Web marketing and optimization including website development and product branding.Business development and customer base expansion.Positive interactions guaranteeing overall client satisfaction.23% increase of total revenue with a 67% increase in profitabilityP & L financial management and budgeting of approximately $1.6 million with both resorts.