Ruta S. Email and Phone Number

Server Administration Exchange Server maintenance, Supporting email clients: Outlook/EntourageRemote Server administration, DNS/DHCP management, Active DirectoryGeneral Desktop Support – Windows Vista, Win7, Mac OS, Office 2007VNC, Terminal Services, Remote desktop maintenanceMaintaining and setting up VOIP phone system, Avaya phone systemBacking up users data, Building their PCs, Network maintenance.

General Desktop Support – supporting Windows Vista, Windows XP, Microsoft Office Professional and third party Software, building new Desktop PCs and adding them to the domain (using Norton Ghost for imaging standard builds). Keeping IT support documentation up to date (i.e. maintaining IT inventory and licence audit documentation) Maintaining and supporting VPN and Remote Desktop Connections General Network Support – Active Directory Changes (i.e. setting up new users, computers and… Show more General Desktop Support – supporting Windows Vista, Windows XP, Microsoft Office Professional and third party Software, building new Desktop PCs and adding them to the domain (using Norton Ghost for imaging standard builds). Keeping IT support documentation up to date (i.e. maintaining IT inventory and licence audit documentation) Maintaining and supporting VPN and Remote Desktop Connections General Network Support – Active Directory Changes (i.e. setting up new users, computers and exchange mailboxes) / Group Policy Changes / DHCP (setting up Reservations and Leases) / ADSL and SDSL Router and Firewall configuration Server Support – Building and configuring new servers from scratch (both Windows 2008 and 2003 Server, MS SQL Server and IIS - often using VMWare Server for virtualisation). Supporting and maintaining existing servers (Exchange Server 2008 / SQL Server 2008 / IIS7 / Windows Server 2003 and Windows Server 2008) Involvement in Business Continuity and Disaster Recovery Planning and implementing network resilience, Ensuring all core data is backed up on a daily basis (to tape and offsite) General configuration of ISDN Phone System – Avaya IP Office (setting up new users / extensions / hunt groups. Show less

Ensuring the smooth operation of BTSNet and all it associated systems, escalating issues to the  IT Manager as necessary.  Enhancement of BTSNet, evaluating, procuring and implementing applications, products and services as required.  First line of support for internal customers.  Setting up and configuring of new workstations.  Delivering Right First Time.  Tactical development of Corporate Information Systems.… Show more Ensuring the smooth operation of BTSNet and all it associated systems, escalating issues to the  IT Manager as necessary.  Enhancement of BTSNet, evaluating, procuring and implementing applications, products and services as required.  First line of support for internal customers.  Setting up and configuring of new workstations.  Delivering Right First Time.  Tactical development of Corporate Information Systems.  Investigating current and new technologies, evaluating their use to BTS and keeping skills up  to date. Day to day running of Corporate Anti‐Virus Software.  Maintaining IT records such as the Asset Register.  Show less

Answering all personal, telephone, or email enquires made at the Enquires Desk.        Assist library users in searching electronic databases and online or printed catalogues.     Ensure that the School’s security procedures are followed at all times.  Close the library at the end of each day.

Logging fault calls on the helpdesk system; resolving the problem reported where appropriate.Providing first line and second line support to 250 staff and 600 students on hardware and  software issues.  PC/laptop installation (Windows XP), including wireless networking.  Provision of network connectivity to users (including network clientsand cabling).  Installation of various PC peripherals .  Installation of software on PCs.… Show more Logging fault calls on the helpdesk system; resolving the problem reported where appropriate.Providing first line and second line support to 250 staff and 600 students on hardware and  software issues.  PC/laptop installation (Windows XP), including wireless networking.  Provision of network connectivity to users (including network clientsand cabling).  Installation of various PC peripherals .  Installation of software on PCs.  Clearing faults on PC equipment.  Provision of audio‐visual support in teaching rooms. Show less