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Tullamore, Ie

Tullamore, County Offaly, Ireland

Tullamore, County Offaly, Ireland

-Ensuring incoming staff complies with company policy-Training staff to follow restaurant procedures-Maintaining safety and food quality standards-Keeping customers happy and handling complaints-Organising schedules-Manage restaurant’s good image and suggest ways to improve it-Control operational costs and identify measures to cut waste-Keeping track of employees’ hours-Recording payroll data-Ordering food, linens, gloves and other supplies while staying within budget limitations-Supervising daily shift operations-Ensuring all end of day cash outs are correctly completed-Coordinating daily front- and back-of-house restaurant operations-Appraising staff performance-Interviewing/recruiting new employees-Interacting with guests to get feedback on product quality and service levels

Bundoran, County Donegal, Ireland

- Manage daily operations, staff training and supervision.- Manage front-end and back-of-house duties, facilitating smooth operations throughout the restaurant.- Oversee training needs, supply orders, and other logistical responsibilities.- Recruit new staff, train and develop existing staff, and coordinate staff schedules.- Handle customer complaints and queries.- Ensure quality assurance over foods and dishes served to the customers while meeting the needs and wants of the valued customers.- Monitor and evaluate team members' performance; provide supervision and professional development.- Maintain relationships with upper management and assist in expense management.- Ensure adherence to all official regulations and standards.- Resolve problems amicably faced by floor staff members and customers.- Measure, evaluate and maintain service levels and standards.- Supervise daily shift operations and ensured compliance with all restaurant policies, standards and procedures.

Bundoran, County Donegal, Ireland

- Greeted, registered, and assigned rooms to guests; processed guests' check-ins and outs.- Facilitated guest arrivals, departures and room allocation.- Prepared and completed room and restaurant bills.- Handled late arrivals and assisted with early check-in and check-out.- Assisted guests with storing luggage, ordering taxis, reserving tables at restaurants and storing valuables.- Answered telephonic, email and in-person queries related to hotel services and resolved any issues.- Handled 3rd party reservations and ensured proper processing.- Handled payments through cash, cheque and credit card.- Generated automated accounting reports for the manager's review.- Monitored and supervised the activities of housekeeping and maintenance staff to ensure outstanding service to guests.- Liaised with other departments of the hotel.

Limerick, County Limerick, Ireland

- Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every guest.- Welcomed guests and assisted them to their seats.- Maintained stocks and displayed food according to established standards.- Received inventory, and provided food and beverage supplies.- Cleaned and sanitised workstation and equipment.- Ensured all dishes used were properly washed and sanitised to protect the health of our guests.- Maintained a sanitary environment in all food preparation areas.- Correctly received orders, processed payments and responded appropriately to guest concerns.- Served food and drinks efficiently and handled complaints accordingly.- Observed company policies in giving quality customer service.- Strictly followed work schedule and attendance.

Brazil

- Performed all accounting procedures including sales, cash receipts, purchases and cash disbursements.- Conserved accounts receivable and accounts payable subsidiary ledgers and reconciled them to supporting documentation. - Prepared adjustments for journal entries, trial balances and financial statements.- Led purchasing manufacturing supplies and equipment for the office and all personnel.- Successfully made recommendations & advised senior management on all purchasing issues.- Maintained inventory control and adjustments.- Submitted purchase orders with various vendors.- Created various reports on inventory information, open orders and cost variations.- Supported the efficient implementation of ISO 9001:2015 into the company’s operational processes. - Trained, evaluated, motivated, and led personnel teams while maintaining quality control and optimum performance.- Resolved customer concerns by listening to their situation and addressing the issue resulting in a satisfied and appreciative customer.- Designed a customer management list of all clients and an organised filing system.- Followed up with vendors to ensure raw material was on schedule to meet the end customer delivery.- Provided support for sales representatives regarding urgent issues dealing with routine requests from customers, such as requests for price quotes or delivery.

Brazil

- Coordinated work schedules and duty assignments.- Managed reports and coordinated activities with supervisors.- Screened calls, managed calendars, planned meetings and coordinated travel arrangements.- Composed documents and organised the office to increase efficiency.- Interacted professionally and communicated effectively with all staff.- Maintained confidentiality of documents.- Answered and managed incoming and outgoing calls while recording accurate messages.

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