Rut Jiménez Email & Phone Number

Santo Domingo, Do

Distrito Nacional, Dominican Republic

Distrito Nacional, Dominican Republic

- Developed and managed dashboards to deliver powerful insights for management.- Created and maintained detailed reports for daily, weekly, and monthly use across multiple departments using advanced Excel techniques.- Utilized SQL to extract and analyze data with Azure Data Studio.- Conducted special audits and provided analytical insights in response to management requests, helping to tackle various areas of opportunity in our operations.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.- Led projects and analyzed data to identify opportunities for improvement.- Utilized data visualization tools to effectively communicate business insights.- Automated day to day tasks with Power Automate, being able to increase efficiency up to 35%.

Santo Domingo, Distrito Nacional, Dominican Republic

As a member of the Quality Assurance team at Acquire BPO, I was in charge of developing in-depth analysis that drove performance improvement of our operations, as well as enhancing and automating our reporting.Main responsibilities:- Create, update and improve our current reporting tools.- Supervise Quality Analysts, ensuring process completion and fulfillment of objectives.- Provide actionable insights based on data analysis.- Create highly interactive… Show more As a member of the Quality Assurance team at Acquire BPO, I was in charge of developing in-depth analysis that drove performance improvement of our operations, as well as enhancing and automating our reporting.Main responsibilities:- Create, update and improve our current reporting tools.- Supervise Quality Analysts, ensuring process completion and fulfillment of objectives.- Provide actionable insights based on data analysis.- Create highly interactive dashboards that provided meaningful insights of various topics. - Design PowerPoint presentations that were later shared with account executives and stakeholders.Achievements:- Implemented Power Query and VBA to our reports, using their powerful automation and data cleansing functions, which reduced the time needed to complete our average daily tasks by 22-30%. - Introduced interactive dashboards to one of our programs, which greatly helped us to visualize, find and understand trends and outliers, in an easy and user-friendly way.- Promoted the use of Microsoft SharePoint to create a cloud environment for our tools and reports. Show less

Santo Domingo, Distrito Nacional, Dominican Republic

Performed transaction monitoring, coaching sessions and provided Agent QA Performance reports on a weekly basis, to ensure that the client's guidelines and requirements were met with the best possible outcomes.

Santo Domingo, Distrito Nacional, Dominican Republic

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana