General Management of GMP standard, facilities service provision at international pharmaceutical company, Reckitt. Key Responsibilities: • Delivering Cleaning, Waste, Security, Front of House and Grounds services at an exceptional standard to an international pharmaceutical manufacturing company. • Successful budget management and delivery, with specified KPI for P&L account progress and development • Contract and Supplier performance management with sufficient innovation to increase service provision and profitability.• Multi-Disciplinary Team management of 65+ team including all relevant recruitment, performance management, training needs analysis, employee development and HR related demands.• HSEQ and wellbeing management of service provisions and the teamMain Achievements:• Swift re-invigoration of an under-performing team to bring audit scores to above KPI requirements within three months.• Successful audit performance relating to all GMP governance with compliance KPI constantly exceeding 92% SLA requirements. • Site Environmental Performance Development with significant improvements in audit results• Design and specification authoring for facilities management software Asset Management module.• 6 month P&L progress of 23% increase compared to previous 6 months. • Waste Management Compliance Redesign• Development and implementation of new induction and training framework to increase employee development and align requirements with client provision and expectations.

Operational management of Hard and Soft FM service delivery to a multi-site, 1750 capacity Student Accommodation Facility. Main Achievements:• Mobilisation and development of a new business within a company pre-defined model, setting up the local infrastructure and subsequently, effectively delivering day to day contractual requirements • Successful, timely completion of all CDM refurbishment and new build projects to move in deadlines.• Consistent Monthly Compliance Scores above Company KPI of 92%• Successful Site Management resulting in successful completion of ISO14001 and ISO18001 site audits contributing to attainment of company accreditations.• Monthly SLA PMMS scores consistently scored above 98%, exceeding company KPI of 93%• Consistent Annual Injury Incidence Rate below Company KPI• Successful year on year Budget Management • Attainment of improved yearly Customer Satisfaction Survey Results year on year, achieving all required company KPIs annually • Contribution to continued Company Silver Investors In People (IIP) accreditation, through successfully hitting all company and IIP KPIs in terms of the internal Employee Survey.

General Manager responsible for the delivery of a Hard and Soft FM management contract, servicing a three hundred room, deluxe student accommodation facility. Responsibility for setting up the local branch of the business, and designing and implementing all required strategies to employ in the day to day running of the site to ensure successful attainment of all relevant compliance, contractual and company demands, in a cost effective and timely manner. Main Responsibilities:• Hard and Soft FM Management of 300 room deluxe Student Accommodation Facility • Statutory, Planned and Reactive Maintenance Management including, PPM Programme Design and Implementation, ensuring all legislative requirements are met and asset maintenance is maximised; associated Budget Development and Management; Reactive SLA KPI attainment and Contract Tender and Management.• Development of site business start-up, within predefined company model, infrastructure development, to develop and manage strategy for successful continued attainment of all relevant contractual SLAs and KPIs. • Responsible for Budget Preparation, Presentation and Management; Rent setting and Forecasting; and Sales and Marketing – ensuring revenue targets were achieved, budgets managed appropriately, contracts complied with in all tasks undertaken and ensuring all company KPIs were achieved. • HR Management of a Multi-Disciplinary Team, including recruitment, performance management, KPI setting and all other related HR processes.Main Achievements:• Designed, and implemented full Planned Preventative Maintenance Programme, ensuring all legislative and policy statutory compliance tasks were covered, completed and recorded, as well as maximising the asset lifespan.• Increased Rental Revenue by 12%, 9.5% greater than anticipated RPI for second year of service functioning, with 100% occupancy achieved.• Maintained Compliance KPI above 92% established KPI

• Responsible for the Operational Performance of a Wet Side Gym• Management of Multi-Disciplinary Team including, Performance Management; Recruitment; Training Needs Analysis and Training; HR Process Management, and all other associated tasks• Providing top class customer service facility, promoting a healthy lifestyle through a variety of mediums aimed to attract and suit all, while maximising the commercial functional capacity of the business. • Ensuring all legislative statutory compliance tasks, and company policies requirements, were continuously adhered to and sufficiently evidenced• Manage the sales division of the site, completing sales planning, forecasting, marketing and staff performance management to ensure successful attainment of all sales KPIs• Design wholistic person centred health and wellbeing programmes, tailored to individual requirements to assist members with achieving their goals