Ruth A. Email & Phone Number

Toronto, Ontario, Canada

Review Quality of Fraud Control employees to capture key Risk and Compliance requirements outlined in the LOB support tools, through observation, documentation,identification of trends and constructive feedback on performance.

Canada

● Provided immediate and courteous response to all inquiries regarding application process of Credit Applications and escalate or investigate when immediate response cannot be provided● Responded immediately and effectively to inquiries on HPP applications and all banking enquires on topics within the field of expertise● Researched and investigated on a timely manner to provide prompt response regarding all credit application process and procedures to our business partners● Interpreted and located information quickly and accurately through our Support Hub tool to assist clients● Reviewed financial statements and supporting documents to ensure errors are corrected before submitting to underwriters ● Participated in the verification and evaluation of policies and practices underlying the operation of regional /branch, identifying policies and practices obsolete or ineffective and refer to the specialist or management.

Toronto, Canada Area

-Negotiating payment arrangements to prevent further delinquencies -Determines payment arrangements and facilitates changes when required -Maintains positive working relationships with colleagues internal and external to the bank-Makes recommendations and arrangements to the repossession of the loan security & seizure of bank accounts and legal action and ensures the property is disposed of by the most cost effective method

Toronto, Canada Area

-Responded to enquiries pertaining to fraud from CIBC clients and other financial institutions-Provided prompt, efficient customer focused solutions pertaining to authorizations, lost stolen cards, compromised cards, worked customer verified queue Use Falcon, which is sophisticated neural network fraud detection software, to review all authorizations for potential fraudulent occurrences-Determines the legitimacy of cardholder for authorization request to accurately approve or decline credit card activity while minimizing fraud losses and customer impacts-Create fraud reports by clearly outlining all disputed transactions, including notes to assist the Fraud Claims Specialists with the investigation to reduce unnecessary customer follow-ups and minimize delays

Toronto, Canada Area

-Negotiate pricing for contract jobs with Property Managers-Maintain database and responds to RFP’s / RFI for bidding purposes -Manage daily operational work such as Accounting, HR, Administration-Create and maintain Marketing materials to present to potential clients

Bcom, Business Management

Business Admin / Operations Management, Management / Operations

Project Management