Over 6 years of experience as a Technical ServiceNow business Analyst. a track record of success in the information technology and service sectors, together with extensive knowledge in locating, evaluating, and converting documents into the specific requirements of businesses. proficient and knowledgeable at all stages of the SDLC using agile techniques. capable of managing incidents, problems, changes, service requests, building catalog items, continuous improvement, IT service management, and quality assurance testing.Facilitating a seamless transition between the developers and the stakeholders by exposing them to the process of assessing the urgency, complexity, and commercial effect of the stakeholders' requests. Outstanding teamwork and communication skills, ability to deliver corporate objectives, evaluation and assessment, risk management, and efficiency in the process of ongoing improvements. capable of overseeing several projects at once and completing project deliverables with a high degree of client satisfaction. Obtaining Certification for Quality Assurance Certified ITILv4 Certified ITILv3 FoundationCertified ServiceNow AdminCertified Professional Scrum MasterCertified Implementation Specialist-CSMCertified Implementation Specialist-ITSMCertified Implementation Specialist-HRSDCertified Implementation Specialist-IR-GRCCertified Scaled Agile Framework -SAFe 6.0Certified Suite Certification - CSM ProfessionalCertified Suite Certification - ITSM ProfessionalCertified Suite Certification - HRSD Professional Micro-Certification - Welcome to ServiceNowMicro-Certification - CMDB Micro-Certification - Virtual AgentMicro-Certification - Service PortalMicro-Certification - Flow DesignerMicro-Certification - Integration HubMicro-Certification - Configure the CMDBMicro-Certification - Automated Test FrameworkMicro-Certification - Citizen Developer Application CreatorMicro-Certification - Application Developer Process CreatorMicro-Certification - Agile and Test Management Implementation