Ruth Adogo Email & Phone Number

Burnaby, British Columbia, Canada

•Developed and maintained relationships with clients to ensure client satisfaction.•Identified new opportunities through research and analysis of client needs.•Maintained accurate records of client interactions and transactions.•Provided timely responses to client inquiries, requests, and complaints.•Negotiated contracts with clients for various services.•Conducted regular meetings with clients to discuss their current requirements.•Resolved customer complaints regarding service.•Cultivated strong professional relationships with stakeholders and key clients to drive long-term development.•Coached, developed, and motivated the team to achieve goals& objectives.

Montreal, Quebec, Canada

•Collaborated with customers to support them in achieving business objectives mutually beneficial to both parties.•Exercised sound judgment working independently to achieve objectives in a fast-paced service environment.•Delivered exceptional, friendly, and efficient Customer service; consistently adhered to quality and professional expectations.•Ensured that all vehicles met a rigorous eligibility standard for safety, condition, and operations before listing approval.•Collaborated with the Marketing, IT, Sales Units to align CRM goals and objectives.•Acquired strong organizational skills with an ability to prioritize and execute multiple tasks while working under tight timelines.•Monitored & evaluated CRM performance to identify areas of improvement.•Periodic review of clients’ contracts & agreements for possible renewal.•Ensured new Client’s licensing and background checks are verified as part of onboarding process prior to rental approval.•Positively met and exceeded service and quality standards every review period.•Coached and Led Team/ Direct reports that Positively met and exceeded service and quality standards every review period.

Ikoyi -Lagos

•Collaborating with cross functional Teams to understand their communication needs.•Developed weekly and monthly reports in preparation for business review meetings.•Worked closely with the Marketing Unit to create and develop innovative programs to promote company brands.•Developed communication strategies that maximized corporate profit and created value added concepts for products & services.•Analyzed best practice and planned communication strategies as well as developed content that meets communication objectives for stakeholders.•Collaborated and maintained day-to-day communication with both internal & external stakeholders to ensure compliance with SLAs.•Evaluated performance measures against sales target in Brand Visibility Share, Retail Penetration, Trade Activities, Event & Sponsorship, and Creativities.•Devised creative avenues of sourcing information, extracting sales trends and best practice internally and externally without breaching confidentiality.•Coordinated social media activities such as creating posts, responding to comments and monitoring engagement levels.

Lagos

•Coordinated Social Media activities, creating posts, responding to comments & monitoring engagement levels.•Managed the production of marketing materials, including brochures, flyers, posters, newsletters, and websites.•Analyzed customer feedback to identify areas for improvement in communications campaigns.•Prepared presentations for internal staff meetings regarding communication trends in the industry• Developed articles with pitches to disseminate information to media outlets and target audience; responds to inquiries and coordinates interviews.•Monitored relevant online conversations about the organization's brand or products.•Boosts brand awareness and visibility through content development, considering keyword research, audience engagement.•Presented monthly sales report to management for onward sales operations review.

Lagos

-Managed clients & stakeholders’ relationship by building rapport through successful negotiations, effective communication, and problem resolution.-Identified customers’ needs and provided tailored solutions from the company’s range of products and services which resulted to client satisfaction and retention.-Projected a positive company image, maintained existing revenue while maximizing new potential business through a highly proactive approach.-Played major advisory role by leading resource development efforts to capitalize on individual and group strengths; ensured targets are achieved to minimize overhead.-Monitored and reported on customer trends and changed behavior with a view to improving the company’s products and-Services

Master Of Business Administration - Mba, Management Consultancy, Mba

MBA Dissertation: Project - “Strategy for High Employee Performance in Organizations.”

Bachelor Of Arts - Ba, English Language & Linguistics, Ba

Diploma, Public Relations, Diploma

Certificate, Public Relations, Certificate