Adhere to Medicare, Medicaid and managed care guidelines decreasing financial deficit and increasing patient admission meeting targeted goals throughout the year.Professional knowledge of Epic, Medhost and Onbase systems keeping entry errors to never before minimal levelsUse of expert knowledge on DME, skilled nursing facilities, insurance providers and acute rehabilitation to help clinical liaisons, doctors, therapists and families make the best decisions.

Verify insurance and eligibility for durable medical supplies avoiding denied authorizations and claimsOrder hospital equipment for doctors (wheelchair, orthotics, braces, shower chairs)Work closely with therapy to measure, order and deliver customized equipment improving more than 100 patientsTrained hospital staff and patients on proper adjustment and use of DMEIncreased the percentage of safe discharges home by 8% over the year prior

Give assistance to owners in running Durable Medical Department, while managing an office team of up to 7 employeesTrain and lead in the implementation of a new cloud-based software for the companyAccelerate patient’s request for insurance approved equipment, resulting in 20%-40% decrease in turnaround time per caseActively train new employees with 90% retention rate

Trained and managed at two of the top performing stores, out of 900 nationwide, managing over 20 employeesSupplied leadership and assistance to store, district and regional managers while developing and adhering to company goals, policies, and proceduresEfficiently managed projections to maintain the store under budget and in the top ranks of the company

Researched and executed over 100 dispositions through dated log books and ATS systemUsed available resources to manage customer inquiries and needs, increasing customer satisfaction

Interviewed, hired and trained over 75 sales reps increasing sales and lowering loss prevention ratesManaged up to 10 employees during operational hours and seasonal floor sets