• I identified the business problems and translated them into business requirements, proffering solutions that helped in transforming the business processes which met the business needs of leveraging internet-based tools and technologies to enhance its operations, reach and competitiveness and in returns, revenue.• I worked closely with the product owner, project manager, digital marketer, UI UX designer, quality assurance team, and developers to ensure solutions meet expectations and have only a positive impact at implementation.• I carried out benchmarking business analysis and produce industry standard reports and documents required to deliver the product.

Projects:• I oversaw and successfully completed a business project involving the development and implementation of a learning management system for a key account client. I coordinated the documentation of business requirements, a cascaded system requirements specification – SRS (User Stories and acceptance criteria), a business case, GAP Analysis, and business process models (BPMN). Additionally, I designed a Lo-Fidelity UI. User training and the successful implementation of the learning management system led to an increase in system adoption and user contentment by 75%, respectively, and contributed to the development of an efficient and effective work methodology.• I worked with a cross-functional team on a transformational web project.Responsibilities:• I collaborate closely with the product owner, identified key stakeholders using the RACI matrix and effectively managed stakeholder expectations.• Conducting of Joint Application Development (JAD) sessions to elicit requirements from SMEs.• Documenting of project scope, business requirements document, getting it reviewed and signed off.• Creating detailed System Requirements Specification Document (SRSD), including user stories, acceptance criteria and use case diagrams.• Creating and documenting business process flow models using tools such as Ms Visio, Axure RP, and Unified Modelling Language (UML).• Working with User Experience (UX) designers to improve user experience by ensuring that the prototypes and final designs for the User Interface (UI) are usable and fit the requirements.• Planning user acceptance testing (UAT) phase by setting up users’ proxy, creating a production- like environment and preparing the right data for testing.

Acted as a liaison between the executive team and external stakeholders, ensuring smooth communication and collaboration, which contributed to a decrease in issues and complaints. Additionally, assisted in resolving financial discrepancies, leading to increased revenue for the organization.Interacted with clients and internal teams via phone, email, and in-person meetings to provide administrative support, including handling inquiries, managing schedules, and overseeing various office processes.Answered and directed incoming calls, ensuring that inquiries were addressed in a timely manner and escalating complex issues to the appropriate departments when necessary.Maintained and organized both electronic and paper filing systems to ensure efficient retrieval of information, helping improve office productivity.Managed office financial transactions, assisted with budget tracking, and supported the reconciliation of accounts in collaboration with the finance team, producing monthly reports to maintain accurate financial records.Handled a high volume of inquiries daily, effectively managing multiple tasks simultaneously and ensuring that all customer or stakeholder needs were met in a professional manner.Ensured strict adherence to company policies and procedures, contributing to overall compliance and smooth office operations.Provided detailed guidance on internal processes and office policies to staff, helping to streamline operations and improve office efficiency.Recognized and addressed operational issues, implementing corrective actions for continual office improvements.Proactively sought feedback from team members and staff to enhance service levels and office functions, applying insights to improve workflows.Took ownership of escalated issues and followed through to resolution, ensuring that challenges were addressed promptly and effectively.